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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

12Mbps speed for 65Mbps broadband

Today I found my broadband download speed decreased to 12Mbps and upload speed to 5Mbps. It seems to be 65Mbps yesterday. Could you please help to fix it. Thanks!

yjiang by Conversation Starter
  • 1525 Views
  • 31 replies
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Upload Speed

I have a copper-based broadband connection. On my PC connected by wi-fi to my router I am getting an upload speed of 0.83 (download 16.28). Is this normal?

drscarb by Popular Poster
  • 325 Views
  • 4 replies
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Problem with broadband

Hi Have carried out tests on my connection a couple of times (latest was yesterday). My speed are DL 14mbps and UL 0.7 mbps. ( Minimum stated being DL 17mbps). I have carried various action such as resetting the router and switching it off & on. I ha...

Park21 by First Timer
  • 524 Views
  • 1 replies
  • 0 like

New Router

Talk Talk email me to say my router needs replacing, then here I am trying to find ANYTHING that might help me to do that!! I just want a new router. Sheesh. The speed here is similar to 1980!It is near impossible getting to talk to anyone with a hea...

Issues with connections

Hi TalkTalk, I have experienced a. really slow connection 10 days ago, so i did a reset and rebooted router and tested the line, was fine after that. A few days again it did the same issue like really slow internet conenction, and there was two night...

Anonymous by Not applicable
  • 4749 Views
  • 22 replies
  • 0 like

Stuck in a loop with support

Have GFaST broadband 250 plan. Seem to be stuck in a support loop. about a year ago (maybe longer). noticed a speed drop (150mb plan actual 120mb, to 89mb actual) engineer came out and fixed by resetting the line. happens again, again the same engine...

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Broadband speeds Not as per contract - Im being throttled!

Sice Shell sold out to Talk Talk my Broadband has been unreliable and consistently signifiantly lower speed than when with Shell. Last 3 years with shell &^ mbps down and 15 - 19 up.Talk Talk either nothing or < 10 mbps down and mostly nothing or < 5...

Broadband Speed Is There minimum?

Hi all.Continuing my TalkTalk saga as a new customer. I eventually got my service installed. Things are slow, so I ran a speed test today and as I thought, upload speed was onIy 5.3. I know this isn't a fibre connection but there isn't much I can do ...

ellab by Team Player
  • 3515 Views
  • 12 replies
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Failing Router, below guaranteed speeds

For quite some time now (degradation over several months) we have been experiancing issues with our router more and more. This has ranged from extremely poor connection even though being in the same room as the router, to outright loosing connection ...

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Slow internet and fault detected on the line

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for...

Upload speed 0.3mbs

My broadband upload speed is so poor it is impossible to work from home. I can't even send emails without waiting. I have spoken to TalkTalk customer service and they gave me a new IP address (??) which solved the problem for about a week, but now th...

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Scolari by First Timer
  • 1185 Views
  • 3 replies
  • 0 like

Old Router - Huawei HG633 low speeds

Hi.We currently have a old huawei router - HG633. we have had this for ,many years and when i managed to speak to someone on the phone from the talktalk team beginning of this year, they said this was the newest and best router they have(i am not tec...

Termickb by First Timer
  • 2274 Views
  • 8 replies
  • 0 like

Horrendous service

I have been without Internet connection for hours now. Tried contacting chat, but they just gave me a general link and refused to answer any questions by passive-aggressively reposting that general link to my question. Online it says that there is an...

pkuus by First Timer
  • 1034 Views
  • 2 replies
  • 0 like

Router keeps dropping low

My talktalk router keeps dropping out and talktalk wont replace it, asked several times over the past twelve month for a new one. My router came up with a message about some thing had expired onmy mobile showing the date when I had it to present day....

Nidge11 by First Timer
  • 1651 Views
  • 5 replies
  • 0 like

Shell to TalkTalk Service Issues

Hi I am curious if anyone else has had issues since being migrated to talktalk from Shell. My service has been fine until about a month after the migration was completed. Since then my speeds have dropped from the guaranteed 25/6 mb to 12/2 mb/s. I a...

guppy02 by Popular Poster
  • 1731 Views
  • 4 replies
  • 0 like

Engineer visit

Hi I've been trying to run a speed test which I've now done but I'm not getting my guaranteed speed. When I've tried to look at my home connection it says that there is a job open and that I can't run a connection test until the problem has been reso...

141144 by First Timer
  • 530 Views
  • 0 replies
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Someone Please Help - Line speeds have dropped off

I am about to loose the plot.I can't get any support on live support and i hate dealing with people 1000's miles away in a call centre who just read scripts. I am a Shell customer when i dealt with them it was a UK call centre. Last time i had issues...

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guppy02 by Popular Poster
  • 3867 Views
  • 14 replies
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NEW ROUTER

i have a new router TP Link archer ax1500 WiFi 6, i have very limited knowledge want to know how to get it on the talk talk internet package i have as can only get internet on old talk talk router any ideas would be appreciated asap tried ringing tal...