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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Broadband speeds Not as per contract - Im being throttled!

Sice Shell sold out to Talk Talk my Broadband has been unreliable and consistently signifiantly lower speed than when with Shell. Last 3 years with shell &^ mbps down and 15 - 19 up.Talk Talk either nothing or < 10 mbps down and mostly nothing or < 5...

Broadband Speed Is There minimum?

Hi all.Continuing my TalkTalk saga as a new customer. I eventually got my service installed. Things are slow, so I ran a speed test today and as I thought, upload speed was onIy 5.3. I know this isn't a fibre connection but there isn't much I can do ...

ellab by Team Player
  • 1286 Views
  • 12 replies
  • 0 like

Failing Router, below guaranteed speeds

For quite some time now (degradation over several months) we have been experiancing issues with our router more and more. This has ranged from extremely poor connection even though being in the same room as the router, to outright loosing connection ...

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Slow internet and fault detected on the line

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for...

Upload speed 0.3mbs

My broadband upload speed is so poor it is impossible to work from home. I can't even send emails without waiting. I have spoken to TalkTalk customer service and they gave me a new IP address (??) which solved the problem for about a week, but now th...

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Scolari by First Timer
  • 420 Views
  • 3 replies
  • 0 like

Old Router - Huawei HG633 low speeds

Hi.We currently have a old huawei router - HG633. we have had this for ,many years and when i managed to speak to someone on the phone from the talktalk team beginning of this year, they said this was the newest and best router they have(i am not tec...

Termickb by First Timer
  • 699 Views
  • 8 replies
  • 0 like

Horrendous service

I have been without Internet connection for hours now. Tried contacting chat, but they just gave me a general link and refused to answer any questions by passive-aggressively reposting that general link to my question. Online it says that there is an...

pkuus by First Timer
  • 303 Views
  • 2 replies
  • 0 like

Router keeps dropping low

My talktalk router keeps dropping out and talktalk wont replace it, asked several times over the past twelve month for a new one. My router came up with a message about some thing had expired onmy mobile showing the date when I had it to present day....

Nidge11 by First Timer
  • 690 Views
  • 5 replies
  • 0 like

Shell to TalkTalk Service Issues

Hi I am curious if anyone else has had issues since being migrated to talktalk from Shell. My service has been fine until about a month after the migration was completed. Since then my speeds have dropped from the guaranteed 25/6 mb to 12/2 mb/s. I a...

guppy02 by Popular Poster
  • 696 Views
  • 4 replies
  • 0 like

Engineer visit

Hi I've been trying to run a speed test which I've now done but I'm not getting my guaranteed speed. When I've tried to look at my home connection it says that there is a job open and that I can't run a connection test until the problem has been reso...

141144 by First Timer
  • 186 Views
  • 0 replies
  • 0 like

Someone Please Help - Line speeds have dropped off

I am about to loose the plot.I can't get any support on live support and i hate dealing with people 1000's miles away in a call centre who just read scripts. I am a Shell customer when i dealt with them it was a UK call centre. Last time i had issues...

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guppy02 by Popular Poster
  • 1297 Views
  • 14 replies
  • 0 like

NEW ROUTER

i have a new router TP Link archer ax1500 WiFi 6, i have very limited knowledge want to know how to get it on the talk talk internet package i have as can only get internet on old talk talk router any ideas would be appreciated asap tried ringing tal...

Broadband upload speed dropped to 0.7mbps

Hi,been having issues with our broadband (fibre 65mb) connection useless at times.gets resonable download speeds but upload speeds have dropped from around 16mbps to max out at 0.7mbps. this drop has occurred as i was nearing end of contract period w...

g406p by Team Player
  • 2873 Views
  • 22 replies
  • 1 like

Issue REP-14265006

Your on line checking system says that there is not an issue.I currently have no connection and having to use mobile. I have a very noisy phone line which is exactly the same problem I had a few weeks ago when you eventually sent out an Open Reach en...

Cancel my contract

Just been moved from shell energy to talk talk and the broadband speed is rubbish and costumer service is a joke...can I cancel my contract

Wi-Fi Hub 2 - is this for full fibre only?

I have acquired a second hand Wi-Fi hub 2 - as my fibre 65 contract is not due to end yet and the speeds for upload are slow on my devices. Will this Wi-Fi hub 2 work with fibre 65 - my current package? thank you

Promises, Promises (and as fake as flying pigs)

I am a long term customer of TalkTalk, regularly re-sign every couple of years & put up with their happy little habits of throttling & dropping broadband with 2nd rate routers.2 years ago I signed again for a superfast contract with a speed of 63 & a...

Talk talk you should be ashamed of yourselves!

I have had terrible broad band since mid Feb,. speeds as low as 100KB yes 0.1MB. I have had an active complaint open since March.last week Talk talk resolved the issue, by "playing in the background" and I got 30MBThis afternoon they closed the compl...

NigelW4 by First Timer
  • 599 Views
  • 2 replies
  • 0 like

Poor signal due to area

I have boosters etc and my main router is the worst as far as signal and it's likely my location. It London but somehow being close to the main road makes it hard, I tried many networks and no chance. What would you suggest I get to improve signal fo...

Upgrading

Hello, I’ve been stuck with the 6mb/s ish package for far too long and would like to know if it’s possible to upgrade to something a bit faster? thanks 