As i understand it from previous queries, your contract continues until its end with TalkTalk rather than Shell.
I'm not giving this a a categoric answer, but responding regarding your speed issues.
If you can give details of the issues here, and what steps you have tried to rectify, staff will pick up here and run tests and hopefully provide a solution. The staff here are very good at solving issues, but it is a forum response only.
As to Shell, I understand that they were actually using TalkTalk infrastructure, so the switch shouldn't have been the cause of any issues you are now facing.
As said please provide more information and staff will respond shortly.
Thank you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
