Broadband speed less than half what it should be

[Berkoboy]

I appear to be having major broadband speed problems. Although the problem started as dozens of line drop outs . I expect a handful of dropouts every day but when its in the dozens I take issue. So I decided to check connection health and speed - intermittent sync issues and speed around 34mbps rather than the 59 promised as Fibre 65. 

I have raised a ticket with TalkTalk and we have gone over and over the same old routine - router on/off , cable checks , direct connection with microfilter, Openreach call out - yet speed is still half what it should be . 

Unfortunately I haven't been checking speed that often ( I will from here on ! )  - but I would guess this has gone on for months - so I am pretty annoyed I am not getting what I paid for . My local telephone exchange is Berkhamsted . Where do I go from here ?

PS To add - I am not using Wi-fi but a TP-link via the power supply and yes we have tried replacing that with a direct ethernet connection PC to router - No difference .

[Karl-TalkTalk]

Hi

Glad to hear that Openreach have found and resolved the fault for you.

Regards,

Karl. 

[Berkoboy]

Hi Debbie and others , Openreach appear to have fixed the fault. The engineer pointed to a couple of loose connections - one outside in  the underground junction box and the other where I had the line rerouted and extended around the outside of the house over 5 years ago . TalkTalk speed check shows over 65Mbps. Which Is what I was seeing several months ago . My house is  close to the BT Green cabinet. Oddly a 3rd party checker ( broadbandspeedchecker dot co dot uk ) gives speed to my device as 60 but to the router as nearer 30 - this seems wrong so I won't use this in future. 

Thanks for your help.

[Debbie-TalkTalk]

Hi Berkoboy

Apologies, just checked again and I can see this appointment arranged with Openreach.

We haven't reduced the speed, this appears to be related to a fault.

[Berkoboy]

Hi , Openreach are due to visit tomorrow (11th) . Speed today is just under 29Mbps . Are TalkTalk sure  they have not accidentally recoded my account as a lower speed option ?  Thanks

[Debbie-TalkTalk]

Hi @Berkoboy 

It looks as though we need to arrange an appointment to the property. When would you be available AM and PM?

[Debbie-TalkTalk]

Hi Berkoboy

The engineer hasn't updated the notes as yet. Has the engineer made contact with you today?

[Debbie-TalkTalk]

Hi Berkoboy

The fault has been updated this morning to say that the fault is with the engineer now, we should hopefully have further updates later this afternoon.

[Debbie-TalkTalk]

Hi Berkoboy

This fault is still with the Openreach line engineers, there are no additional updates at the moment.

I will continue to monitor this.

[Divsec]

Hi @Berkoboy the magnificent @Debbie-TalkTalk is on the case for you now so I would follow her lead at she will get things back to normal for you. Please don't waste your time with my phone line suggestion. 

[Debbie-TalkTalk]

HI @Berkoboy 

This fault has already been raised over to Openreach to be investigated by a line engineer.

I will let you know as soon as they provide further updates.

Thanks

[Berkoboy]

Thanks for the interest . I don't use a landline phone , I do have the old handset knocking around however . So I could test it . 

[Divsec]

Hi @Berkoboy is your landline phone connection good?

The team here will be able to help you, your post has been escalated. 

[Debbie-TalkTalk]

Hi Berkoboy

I'm sorry to hear this. I can see that this fault has been passed to Openreach and is under investigation with the line engineers.

I will continue to monitor for updates and I will post back on this thread as soon as I have further information.

Thanks