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Broadband help

For queries about your TalkTalk broadband service.

Internet speed slow

Paperclipflag
Newbie
Private Message TalkTalk

Thursday

Message 8 of 8

Internet speed slow 20mbps!!

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Paperclipflag

Thursday

Message 1 of 8

Hi

 

OK, try the 30min power down as soon as you can as this can often resolve the issue in a lot of cases.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Newbie
Private Message TalkTalk

Thursday

Message 2 of 8

One of you mate's is on chat on my pc at the moment 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Paperclipflag

Thursday

Message 3 of 8

Hi

 

line tests are clear.  Profile is set at 40mb.  Actual sync speed is 19.9mb.

 

Can you power off the router for 30 minutes.  This will allow the current session to close and when powered back on, the router will negotiate a new session with the exchange.  We can then retest and see if the sync speed increases.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Paperclipflag
Newbie
Private Message TalkTalk

Thursday

Message 4 of 8

Yes the internet speed to the router 

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Paperclipflag
Newbie
Private Message TalkTalk

Thursday

Message 5 of 8

Yes directly to the router 

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Karl-TalkTalk
Support Team
Staff
Private Message

Thursday

Message 6 of 8

?Hi

 

Are you checking your speeds wired direct to the router or over wifi ?

 

Are the speeds the same across all devices ?

 

Are you using the TalkTalk speed test ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Paperclipflag
Newbie
Private Message TalkTalk

Thursday

Message 7 of 8

Can someone give me help with slow internet speed 

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