Internet speed slow

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Internet speed slow 20mbps!!

[Chris-TalkTalk]

Hi Zugah,

If you still need assistance can you please start your own thread/topic, as feguson has requested, and can you update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[ferguson]

@Zugah 

You have posted on an old thread here, please start your own topic and we will be happy to try and help. 

[Zugah]

My Internet is really slow

[Karl-TalkTalk]

Hi

OK, try the 30min power down as soon as you can as this can often resolve the issue in a lot of cases.

Karl.

[Paperclipflag]

One of you mate's is on chat on my pc at the moment 

[Karl-TalkTalk]

Hi

line tests are clear.  Profile is set at 40mb.  Actual sync speed is 19.9mb.

Can you power off the router for 30 minutes.  This will allow the current session to close and when powered back on, the router will negotiate a new session with the exchange.  We can then retest and see if the sync speed increases.

Karl.

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Yes the internet speed to the router 

[Paperclipflag]

Yes directly to the router 

[Karl-TalkTalk]

?Hi

Are you checking your speeds wired direct to the router or over wifi ?

Are the speeds the same across all devices ?

Are you using the TalkTalk speed test ?

Thanks  

Karl. 

[Paperclipflag]

Can someone give me help with slow internet speed