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Broadband help

For queries about your TalkTalk broadband service.

Eero 6

BiaPro
First Timer
Private Message TalkTalk

yesterday

Message 5 of 5

I have got an eero 6 as part of my contract renewal. I tried a few times to connect but never works. I am folosi g the instructions and I already tried all advised troubleshooting. It says ,your eero can’t reach the internet’ Can you please help? 🙏

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
In response to BiaPro

a moment ago

Message 1 of 5

Hi BiaPro,

 

I've changed your profile. Could you give it an hour and then retest the eero. Please let us know how you get on


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk
In response to BiaPro

yesterday

Message 2 of 5

You're welcome. You should be able to use your existing router in the meantime.

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BiaPro
First Timer
Private Message TalkTalk
In response to ferguson

yesterday

Message 3 of 5

Thank you @ferguson  🙂

0 Likes

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 4 of 5

It looks from the ONT that you have a City Fibre installation, you may need a profile change. The support team here can sort this out for you, make sure that your personal details including TalkTalk account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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