Eero 6

[BiaPro]

I have got an eero 6 as part of my contract renewal. I tried a few times to connect but never works. I am folosi g the instructions and I already tried all advised troubleshooting. It says ,your eero can’t reach the internet’ Can you please help? 🙏

   

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[BiaPro]

Hi Chris,

I am connected to eero 👌

Thank you all for your support!

Have a great weekend 🙂

[Chris-TalkTalk]

Hi BiaPro,

I've changed your profile. Could you give it an hour and then retest the eero. Please let us know how you get on

Chris

[ferguson]

You're welcome. You should be able to use your existing router in the meantime.

[BiaPro]

Thank you @ferguson  🙂

[ferguson]

It looks from the ONT that you have a City Fibre installation, you may need a profile change. The support team here can sort this out for you, make sure that your personal details including TalkTalk account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.