For queries about your TalkTalk broadband service.
on 14-12-2024 02:35 PM
Unable to use/connect various devices that require 2.4GHZ, router configuration will not allow me to enable this. Research found that has been fixed for other customers by disabling WIFI Optimisation. Please disable.
on 16-12-2024 09:19 AM
Hi Welshman77,
I've ordered a replacement router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 14-12-2024 03:00 PM
Cheers Keith appreciated the efforts and the advice.
on 14-12-2024 02:58 PM
Then the router must be faulty. I have asked one of TalkTalk's support to pick your thread up and replace it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 14-12-2024 02:55 PM
Hi Keith, already performed factory reset, no joy.
on 14-12-2024 02:53 PM
That will not work for two reasons:-
Please perform a Factory Reset on your router.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?