WIFI Channel Optimization. Unable to enable 2.4gHZ.

[welshman77]

Unable to use/connect various devices that require 2.4GHZ,  router configuration will not allow me to enable this.   Research found that has been fixed for other customers by disabling WIFI Optimisation.   Please disable. 

[Chris-TalkTalk]

Hi Welshman77,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

[welshman77]

Cheers Keith appreciated the efforts and the advice. 

[KeithFrench]

Then the router must be faulty. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[welshman77]

Hi Keith,  already performed factory reset, no joy. 

[KeithFrench]

That will not work for two reasons:-

1. WiFi optimisation does not have the power to disable a band, only to alter its channel & other WiFi parameters.
2. Even if it did, the TalkTalk staff here can no longer disable WiFi Optimisation.

Please perform a Factory Reset on your router.