After yet another test on my long standing problem with low broadband speed I contacted tech chat line who as always are very polite.
William responded and went through a check. He suggested a new offer on a faster service. I explained that before a new contract the old one of 125mbs should be achieved. He suggested sales could help and transferred me.
Sales couldn’t fix the problem and transferred me back.
Paul ran a number of checks then asked for the router to be switched off and on. No change. He said the line was restricted.
He then ask for the router units to be reset. No change
The next test was to switch the router off for 20mins to allow the local exchange to reset. No change but contact with Paul lost.
Contacted tech chat again, William again with more checks but during the call another person started chatted asking me to sign in and go through the security checks again! After a number of checks the line was lost - after over 2hrs I gave up!
Looks like goodbye Talktalk - you’re driving me away!
