Can Talk Talk ever fix my internet connection??

[Aking1987]

My internet connection dropped out completely on the 20th Feb. Reported to TalkTalk via chat (very hard to do with unreliable phone data). I have subsequently had three engineers out (two from Openreach and one from Talk Talk). My open case has been closed twice as resolved, but I am still without internet. Openreach have said the external fault is fixed, Talk Talk say there is no internal issue. All this without proper communication to me, the customer. I need to have a working broadband connection, both me and my partner work from

home and are losing income. The live chat is tedious and unhelpful and it’s impossible to actually speak to a human being when you call. I just want my internet fixed, I am at my wits end now 

[Gliwmaeden2]

It will help speed things up when staff pick this up during the day if you have completed your community forum profile details so that staff can identify your account, @Aking1987.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.