Resend router return bag

[Caddie]

Hi,

My router return bag has been sent to the wrong address as I no longer live at the address to where it was sent.

Can the bag be resent to my current address so that I can return my old router?

Also, in another matter, I have not received any response/acknowledgement of my complaint and SAR request made by phone on 21/07/22.

Any help with the above would be much appreciated.

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Millie8]

What’s the address to return my router please? Close to EN10 

thanks

[Arne-TalkTalk]

Hi Caddie

Can you add your new address to the private notes on your community profile.  

Your SAR request is showing as in validated and will be received by 21/09/22

Regards