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Broadband help

For queries about your TalkTalk broadband service.

Internet

Susan-05
Newbie
Private Message TalkTalk
Message 2 of 2

My internet keeps dropping out I have done all the on line checks it passes it work for a couple of days then it drops out again. I have to turn wi fi of then wait a couple of minutes the turn it back on again 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Please complete your community forum profile details, @Susan-05.

 

Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button. 

 

Staff will use this information to identify your account. They'll reply after the weekend. 

 

It might help to plug the router in to the test socket, ready for preliminary checks, just in case there's a problem outside the house. 

 

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Gliwmaeden2, a fellow customer.
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