Can Talk Talk ever fix my internet connection??

[Aking1987]

My internet connection dropped out completely on the 20th Feb. Reported to TalkTalk via chat (very hard to do with unreliable phone data). I have subsequently had three engineers out (two from Openreach and one from Talk Talk). My open case has been closed twice as resolved, but I am still without internet. Openreach have said the external fault is fixed, Talk Talk say there is no internal issue. All this without proper communication to me, the customer. I need to have a working broadband connection, both me and my partner work from

home and are losing income. The live chat is tedious and unhelpful and it’s impossible to actually speak to a human being when you call. I just want my internet fixed, I am at my wits end now 

[Debbie-TalkTalk]

Hi @Aking1987 

Thank you. I will also check in again with you after the engineer visit.

Debbie

[Aking1987]

Thank you Debbie, that’s great, thank you for your help. I will post again if the issue is not resolved 

[Debbie-TalkTalk]

Hi @Aking1987 

No, this would be an Openreach Engineer visit.  I've arranged the engineer visit for 27/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks again.

Debbie

[Aking1987]

Hi Michelle, 

I am available Thursday and Friday this week 8am-1pm. Will this be another talk talk engineer? I’ve already had one visit so i hope I’m not being charged each time for visits when this is not an issue I have caused 

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Please can you confirm acceptance of possible time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can arrange this visit for you.

Thanks

Michelle

[Aking1987]

Hi, 

yes everything is plugged in. I have had an engineer come out already and test a new router but it still didn’t connect

[Aking1987]

Hi, 

yes everything is plugged in. I have had an engineer come out already and test a new router but it still didn’t connect 

[Debbie-TalkTalk]

Hi @Aking1987 

I'm sorry to hear this.

The line test hasn't detected any line faults. Is the router connected at the test socket at the moment?

Have we recently sent you a new router for testing?

[Aking1987]

Thank you, I’ve updated my number on my account so hopefully someone will reply today 

[Gliwmaeden2]

It will help speed things up when staff pick this up during the day if you have completed your community forum profile details so that staff can identify your account, @Aking1987.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.