how to claim compensation for no iternet connection

[spralf]

my internet connection has been off and on for weeks

it seems to be fixed and i wae told by customer sefvices i will receive compensation for my inconvenience

tried to get in touch to discuss this yesterday by chat line

ended up chatting to 4 different people for 2 hours then was told their to busy at the moment and that they will get back to me  which has not happened

[Arne-TalkTalk]

Hi spralf

Your account shows a credit was applied.

[ferguson]

You say it was "off and on for weeks," was this ever for more than a period of 48 hours at a time and was an engineer intervention required to fix it?