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Broadband help

For queries about your TalkTalk broadband service.

Broadband crashes every night

Deano19
First Timer
Private Message TalkTalk
Message 4 of 4

I have been with talktalk for a few years now, & ever since I upgraded the broadband connection crashes every night around midnight without fail, it says it is connected but clearly isn’t as absolutely nothing will load. it can take 5 minutes or 5 hours to reconnect & is becoming extremely frustrating/annoying to deal with all the time. Up to now I’ve had no issues but am seriously considering taking my custom elsewhere 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
Message 1 of 4

Morning,

 

Ok, could you try switching KidSafe and Homework Time on for 5 minutes and then switch it back off please. I just want to see if this resolves the issue.

 

Michelle

 

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Message 2 of 4

I have checked the homesafe settings. Kidsafe and homework time are disabled as they are not required 

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Anonymous
Not applicable
Staff
Private Message
Message 3 of 4

Morning,

 

I'm sorry to hear this. Could you log into your My Account and check the HomeSafe settings, specifically Kidsafe and Homework Time please?

 

Thanks

 

Michelle

 

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