Router

[Workfromhome1]

Please could you send us a new router, please? We have been experiencing problems with WiFi signal dropping out and low WiFi speeds. We have been resetting the modem to try to help with this which does work sometimes.

We haven't had a new device for many years, somewhere between 6-10 years.

Thank you for your help.

[Anonymous]

Morning,

Thanks for the PM and please let us know how the connection compares.

Michelle

[Debbie-TalkTalk]

Hi @Workfromhome1 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Divsec]

Hi @Workfromhome1 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

The team will be back tomorrow