Fibre 150 VoIP Problem

[TonyV8]

I have a Fibre 150 VoIP package with a TalkTalk Wi-Fi Hub 2 version SG4K100208

I mostly use my VoIP for incoming calls but repeatedly since I was upgraded to this package in March 2024 on answering an incoming call we can hear the caller but they can not hear us, even if they hang-up and recall the problem remains.

I have discovered that a "Restart Gateway" (Manage advanced settings > TalkTalk Wi-Fi Hub 2 > Maintenance > Restart) always solves the problem so it is not a problem with my phones. It is either the router or the VoIP service.

If I had a way of telling in advance when this is going to happen it would not be so bad but all indications on the router are that all is well.

Could someone advise of a way to get reliable VoIP (with browser configuration) as I understand TalkTalk will not provide the information to connect third party voice equipment. In the past I have always used my own router and still use my own UniFi Wi-Fi with the TalkTalk Wi-Fi Hub 2 Wi-Fi disabled.

[Karl-TalkTalk]

Hi

I'll send out a Digital voice adapter.

Karl.

[TonyV8]

Would it not be possible to try a digital voice adapter (ATA) with my existing router as I need to be able to configure with a Windows 10 PC.

[Karl-TalkTalk]

Hi

A digital voice adapter would also be supplied.

Karl

[TonyV8]

I'm a little confused by your only offering an EERO as it was my understanding that the EERO does not have native VoIP capability and my problem is with VoIP how would this solve it?

[Karl-TalkTalk]

Hi

Our system will not allow us to send a router, only an EERO, because of the package you are now on.  

Would you like to try this ?

Thanks  

Karl. 

[TonyV8]

Yes please.  Is there a way to copy my setting between routers as it took over a week to get the settings to my liking on my existing router as it hung if I tried to change more than one item per login.  I ask as I have been unable to find any 'save' or 'restore' facility on the router.  Also note it could be 1-2 months before I can be sure if it has made a difference as we don't get many calls.

[Debbie-TalkTalk]

Hi @TonyV8 

I'm sorry to hear this.

Would you like me to send a replacement router first so we can rule this out?