UNABLE TO ACCESS CITYWIRE WEBSITE

[stevesurrey]

As of this morning I am unable to reach citywire.com website via broadband. This is a well known financial news website I have used almost daily for many years. It is unreachable on any of my devices (mobile phone, laptop, etc). It works just fine on my mobile phone if I turn off wifi and use mobile internet instead.  When it fails to reach the site it almost looks like I have no broadband internet connection but that is not the case as all other sites are reachable as normal. In fact I am using this forum website using broadband. I have rebooted my router but it made no difference. I have not touched or made changes to any of my router settings in yonks. Nor to any of my devices either. Any suggestions as to how to fix this?

[stevesurrey]

So leaving router off for a good 2hrs made no difference either. However when I tried to access the website on my old laptop I was redirected to a PXC page warning me it was a Phishing site. I believe PXC are part of TalkTalk! So have you blacklisted it or something?

 

[Chris-TalkTalk]

OK thanks 🙂

[stevesurrey]

I had previously tried clearing browser cache and again just now but it makes no difference.

I use the site daily so yesterday would have been my last visit.

I have to go out for a few hours so will turn off router for all that time to see if that helps.

Will let you know later how that works out, which I guess you will pick up on tomorrow.

Thanks for your assistance so far.

[Chris-TalkTalk]

Thanks for trying that. Could you just try clearing the cache/history in the browser and then check again.

I know you said that it's not been working today but do you know if it was working yesterday, when was the last time that you tried to access the website before today?

Chris

[stevesurrey]

That made no difference. Would leaving it off for longer help?

[Chris-TalkTalk]

OK thanks, can you switch the router off and leave it off for at least 30 minutes, then switch back on and retest Please let us know how you get on

Chris

[stevesurrey]

I get this:-

Hmmm… can't reach this page

The connection was reset.

[Chris-TalkTalk]

Hi Steve,

What happens when you try to access the website, do you get an error message?

Chris