New build enquiry

[Self-builder-John]

Hi,

I'm building a self-build home next year in Suffolk and need some advice on getting the broadband cable from the overhead pole into my house. Can you let me know how I can contact a Talk Talk engineer so we can talk about it?

Thanks

[ferguson]

You will need to contact Openreach directly.

[Self-builder-John]

Michelle,

Thanks for the reply. Just to double-check, you're saying Talk Talk don't install the cable from the street to my house via a duct I will install under the drive? If that is the case, do I need to talk to someone like BT or Open Reach?

Thanks,

John

[Michelle-TalkTalk]

Hi John,

If you're building a new build property you would need to arrange for it to be added to the Royal Mail database. Only then would you be able to place an order for a broadband connection. We don't lay the infrastructure ourselves so we wouldn't be able to set this up for you.

Thanks

Michelle