Devices connected to router, no internet

[Kingsto]

My router stops sending signal two are three times a day. The white light is on and my phone and laptop say, connected, no internet. I reset the router, but after an hour or so, I'm back to the same position. Network status says Storm Darrach issues, but not in our area. Any suggestions?

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which hasn't detected a fault. Can I just ask, does this affect both wired and wireless devices? Are you using any wifi extenders?

Thanks

Michelle

[Kingsto]

Done. Didn't realise it wasn't on there.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle