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Broadband help

For queries about your TalkTalk broadband service.

Router isnt working

Hannah66
First Timer
Private Message TalkTalk

on ‎19-01-2025 08:20 AM

Message 7 of 7

I have no power going to the router. Checked the socket and that's working fine. The router itself (and/or) power lead is not working.

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Chainsawcharlie

on ‎22-01-2025 10:00 AM

Message 1 of 7

Hi

 

are you referring to your post here -  https://community.talktalk.co.uk/t5/Fibre/Replacement-router-request/m-p/3092188#M398724

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Chainsawcharlie
Team Player
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎22-01-2025 09:55 AM

Message 2 of 7

To Admins

My reply a few days ago to try and help the OP was deleted.

Am I wasting my time bothering to try and help??

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Hannah66

on ‎20-01-2025 12:06 PM

Message 3 of 7

Hi

 

Yes, i have located your account here.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Hannah66
First Timer
Private Message TalkTalk

on ‎20-01-2025 11:36 AM

Message 4 of 7

Do you have my correct address please?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-01-2025 08:38 AM

Message 5 of 7

Hi @Hannah66 

 

A router is on the way to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-01-2025 01:35 PM

Message 6 of 7

I have asked one of TalkTalk's support to pick your thread up and they will replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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