New router

[Ljdime]

Hi 

I have been having issues with my router not connecting to the internet for the past 24 hours. Where it drops connections and flashes orange reconnects for a few minutes and does again. 

I have tried turning off for 20 minutes, resetting all of which helps to reconnect but will last for 30 minutes and the orange light comes back. 

I spent several hours trying to resolve today to be told that it was because I was not in full fibre and resold fibre 65 which was the package I was already on. 

This has not solved the issue, believe it or not, if there is no issue with the line into the house (which I have been told there isn’t) then the issue is with the router. The router is 5 years old. Please can you send a new router. 

thanks 

[Ljdime]

updated information 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl