Poor Download Speed.

[SpannerCentral]

I'm having real issues with my Broadband. I'm running an old Huawei HG633 Router and am having to reset the router daily, within an hour of the reboot my speeds are dropping from 60mbps to 5mbps via a cabled connection making it almost impossible to reliably use the Broadband when 2 of us are working from home or we are trying to stream content.

We  never had any issues until I upgraded to Fibre 65.

I have tried several times now to get this fixed but all I am getting is return your router to factory settings and we have updated your firmware again.

On looking at the router logs I am getting the following every 10 seconds from different addresses.

Intrusion -> src=91.196.152.6 DST=79.79.105.168 LEN=60 TOS=0x00 PREC=0x00 TTL=54 ID=57124 DFPROTO=TCP SPT=29522 DPT=1718 WINDOW

On looking through your other community comments this seems to be a common issue with this model of router.

Does any one have any suggestions on a way forward or a suggestion of a different Modem. The TalkTalk Systems say I am getting 71mbps to the router so something is wrong either with the router or the system.

[Anonymous]

Hi John,

I'm glad to hear this 🙂

Thanks

Michelle

[SpannerCentral]

Good morning,

Sorry for not getting back before. I managed to get the router connected after work and have been monitoring since. I am please to say that I am now getting a stable internet connection at 71mbps. Hopefully this one will last as long as the last one.

Regards,

John

[Anonymous]

Morning,

How are you getting on?

Thanks

Michelle

[Anonymous]

Morning John,

We'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[SpannerCentral]

Thank you, fingers crossed its an easy fix.

Regards,

John

[Karl-TalkTalk]

Hi

Replacement router is on the way.

Thanks  

Karl. 

[SpannerCentral]

If you could please send out a replacement router that would be good. I don't ever remember changing the router and we have been with you for quite a number of years so it could easily be aging equipment. 

[Debbie-TalkTalk]

Hi @SpannerCentral 

Thanks for updating your Community Profile.

The line tests are detecting a potential fault towards the property and this fault is often caused by internal wiring or equipment connected to the line.

Is the router currently connected at the test socket?

Would you like me to send a replacement router for testing first so we can rule this out?

[SpannerCentral]

Just updated my profile, please let me know if you need any more information

[Debbie-TalkTalk]

Hi @SpannerCentral 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

Don't worry about intrusion logs, it is only the router's firewall telling you what it has just protected you from. With it happening once every 10 seconds that is nothing at all to worry about. However, your router is now very old & the first thing to do is get it replaced. I have asked one of TalkTalk's support to pick your thread up and offer you a replacement

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.