Sagemcom router settings and issues

[Prelude]

Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails pace.Twice I've phoned Talk Talk and during the call they had altered the setting and the speed perked up but after the call it dropped again coincidentally.I have changed some of the settings and it the WiFi ran fast for a while then dropped to snails pace .Looking at the settings they had changed from what I had applied them at.My previous Router had no issues but it seems a coincidence that changing the router and then company my WiFi is almost none existence.I did ask an agent if it was possible to have a router replacement but they said no they can't authorise it and I will have to book an engineer to come which possibly will be a fee of £75 if its not Talk Talks fault..I'm not on fibre nor will I be coated into upgrading as I have alway been very satisfied with my WiFi connection ever since The Post office owned the company prior to all the other companies since..I have also reset the router back to factory setting which it then the speed is non existence.....Has anyone got any bedt settings for starters.Thank you

[Debbie-TalkTalk]

Hi @Prelude 

You're welcome. Please let me know once the router has arrived.

Thanks again.

Debbie 🙂

[Prelude]

Debbie Thank you very much.

[Debbie-TalkTalk]

Hi @Prelude 

I'm sorry about this. I've ordered the router and I've left full notes on your account.

Please allow 24-48hrs for the router to arrive.

Thanks

Debbie

[Prelude]

Hi Debbie.I phoned TalkTalk and it took me 30 mins to convince the agent to cancel the engineer.The agent questioned me about why I was cancelling.I explained about the replacement router and then I was questioned who was authorising a new router and that there was nothing in the system etc..This phone call was exasperating just to cancel an engineer.Ive requested a confirmation email about the cancellation as I would like no come backs that I haven't cancelled.So finally yes please re router replacement.Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Is this a TalkTalk engineer? If you want to cancel this visit then I can send the router.

[Prelude]

That would be great Thank You.I have an engineer booked for the 25th March do you think I should cancel it .Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Thanks for updating your Community Profile.

I think we should send a replacement router first, just so we can rule out any faults with your current one. Are you happy for me to arrange this?

[Prelude]

Hi .Yes just updated info Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks