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Last month my broadband service had become unusably intermittent. I ran the fault check process online which said there was a fault which would require an engineer to call. When the engineer arrived he went straight to the cabinet in the street and f...
I’ve been charged £75 for a missed engineer appointment which was booked for 06/12. As I’m nominated user for the 90 year old account holder I requested an earlier appointment, which was arranged for 03/12 but could not be completed as the engineer n...
My phone was dead for a good month and I had more than one engineer visit to fix it. They ripped up the pavement and replaced a junction box and ran a new cable to the house in the end. I was compensated £60 - I had spent a similar amount on topup ca...
Hi all, Can anyone suggest a way forward to resolve my particular situation. Prior to the Christmas break, we realised our copper based landline (separate from the fibre internet) was not working. The phone handset itself rings but upon answering, it...