Engineer charges

[Patricia231]

I’ve been charged £75 for a missed engineer appointment which was booked for 06/12. As I’m nominated user for the 90 year old account holder I requested an earlier appointment, which was arranged for 03/12 but could not be completed as the engineer needed a hoist! A hoist was arranged for 06/12 and a fix was carried out over 06/12 & 07/12. The original appointment for 06/12 was not cancelled by Talk Talk and now they want £75 as it’s classed as a missed appointment. I’ve spent 6 hours on live chat (booted off several times) trying to dispute this! What does it take to speak to someone? 6 hours is unacceptable! Any one had similar with a successful outcome? 
I think I’m flagged as a troublesome so they clear me off the chat asap!! 

[Patricia231]

Profile completed as best I can. Grateful for any support you can provide. Live chat has been extremely poor. A widowed 90 year old landed with a £75 charge for a missed engineer appointment….. she can get to the front door but that’s it, she’s not off out on the town! 

[ferguson]

The support team here can look into this for you. Make sure that you complete your community profile and in the Private notes section add the account holder's name, address and TalkTalk phone number (click here).