Last month my broadband service had become unusably intermittent. I ran the fault check process online which said there was a fault which would require an engineer to call. When the engineer arrived he went straight to the cabinet in the street and fixed a fault with a loose wire, he then came to the house at which point my broadband was working properly again. I now see that I have been charged £75 for this visit - this is wrong, I quote from the website “We'll charge you if the engineer was unable to find a fault with your service during your visit, or the fault was found to be related to a condition inside your premises.”. The fault was found and fixed in the cabinet in the street. I expect a refund promptly - please tell me if there is anything else I need to do to ensure that this happens.
