Wrongly charged for engineer visit

[Boundser]

Was wrongly charged for an engineer visit, spent a hour today on the chat thing on website and was told I would get the money credited to my account. Bill is due to go out next week and charge is still showing, trying to sort it on chat again now but once again been waiting ages as currently busy so no one available again

[mandisa1-TT]

Perfect, you are most welcome:)
Have a lovely day and take care.

[Boundser]

Thank u, I can see it in my account now

[mandisa1-TT]

That is so true @Gliwmaeden2 , i myself end up confused sometimes, it makes it hard to follow a thread or the customer's issue:)

[Gliwmaeden2]

Thank you for checking that, @mandisa1-TT.

In fact I had confused the information with what Durbanite had posted! It just shows how important it is for other customers not to add their issue to the OP's.

Glad to hear it's all been sorted in good time for @Boundser.

[mandisa1-TT]

Hi there @Gliwmaeden2 🙂
 

My apologies, jut double checked and the Direct debit is set to go off in 4 Days.

 

[Gliwmaeden2]

@mandisa1-TT, I believe that the Direct Debit was set to process on 24th October?

So @Boundser will probably see the full amount taken but the £75 is now in My Account so can be left to put towards a future payment or simply claimed back to their bank account?

[mandisa1-TT]

You should be able to see the adjustment i have made on your online my account, under transactional history. While i still have you online i would like to confirm is there anything else that i can assist you with?

[mandisa1-TT]

Hi there @Boundser We sincerely apologize for the inconvenience caused, i have accessed your account and can see the agent advised you the charges will be waivered in 5 working days. Please ignore that information. I have waivered the £75.00 off your bill, meaning your bill is now your monthly charge which is the amount that we will be taking out on the payment date.

[Boundser]

@durbanite I’ve not been impressed at all, if the money isn’t credited to my account, (which I shouldn’t have been charged in the first place) like they’ve now said it will be twice within the next 5 days I will definatly be leaving them when contract expires. The chat thing is a joke, they spend more time thanking you for your patience and understanding than they do sorting out the issue

[Gliwmaeden2]

@durbanite, start one topic of your own (I have posted in reply also on another thread where you jumped on the topic).

Staff only reply to the original poster. This is really important to avoid any confusion in the replies, especially involving specific issues in accounts.

Staff reply Monday to Friday, during the working day.

[durbanite]

I was promised a refund on the 18/10 but could not have my DD changed that was set to process on the 24/10 - I have to wait for dd to go through and refund of wrongly charged engineer visit was supposed to be processed in 5 days (yesterday) nothing received but dd taken - I spent 3 hours on chat and went round and round in circles - the service from talktalk is appalling and after being with them for so many years I am considering leaving at the end of my new contract purely because of this.  Can't get to speak to anyone anymore on the phone. 

[ferguson]

OK, well the support team here can have a look for you, but they won't be back online until Monday.

[Boundser]

Ye I checked there earlier, there’s no sign of it being credited 

[ferguson]

The bill itself won't change, but check your account for the refund. Go to the Bill section and click on Previous. If it has been credited more than 3 days before your next payment is due then it won't be charged.