cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Forum Posts

Voucher

Hi. I’m wanting to receive the gift card/voucher but don’t know how I go about it. Any help of where to start would be appreciated.

my account

I am extremely annoyed at your call handlers and the non existant help. I have had to ring your company three times so far sine you took over from Shell Energy and each time they have put the phone down on me, a very unpleasant experience!!! I used t...

Membership cancelation

Hi, I left my apartment 3 months ago, have spoken to multiple people at TalkTalk to cancel my contract, no one has done it and now I am being charged £60+. I am not paying it and would like to speak to someone who can sort this out for me as I keep g...

Contract ended august

I phoned to say wasn't renewing contract and I even put in writing recorded delivery im still getting billed

Return of duplicate equipment

Hi everyonei have tried several times to contact customer services to inform them that I have returned some duplicate kit that they sent out but not sure where to inform them….chat takes too long and you can’t get through on the phone.any advice woul...

Niggle1 by First Timer
  • 162 Views
  • 2 replies
  • 0 like

Bill

Hi I am not paying any live charges as I did not request to leave my previous I think absolutely unfair. That you add this i have not signed deal with you regarding any extra payments to you i have paid all of that when I started with shell i am not ...

Osbourne by First Timer
  • 227 Views
  • 1 replies
  • 0 like

close my account

I have been contacting talk talk to close my account. Let it be know that I will not contact u guys again.. And if you like, keep on billing me u morons... I will not pay a single dime.... Below is the email i have received twice from ur *stupid* nor...

Bill query

Hello I need to talk to somebody on the phone. My number is XXXXXXX REMOVED FOR SECURITY REASONS regarding unpaid bill my name is Ken.

Kendec by First Timer
  • 360 Views
  • 3 replies
  • 0 like

My bill

Hi I just moved from shell energy and just wanted to check my bill was correct as it was a lot more than I usually pay

Gift cloud not sending the gift card

I was offered a gift card when signing up but I’ve heard nothing back it’s been a fair about of time since I’ve signed up now I’ve done everything that’s been asked and nothing so where does that leave me because I will throw the 16month contract awa...

DylanM27 by First Timer
  • 365 Views
  • 2 replies
  • 0 like

Account number: xxxxxxxxxxx

Hello, Good day, last few day, I spoke with your customer service at the end of the conversation, I was promise that you will send me a voucher of £40 . I am still yet to receive the voucher as promise, I am writing this email to follow up. Please I ...

febony14 by First Timer
  • 100990 Views
  • 2 replies
  • 0 like

Misleading sales talk

A couple of years ago my contract with TT came up for renewal and the option to upgrade to Fibre 65 was offered, which I gladly took.Some time later I checked my download speed a few times to find I was only getting figures around 27 mbps.I rang TT a...

tondi66 by First Timer
  • 487 Views
  • 2 replies
  • 0 like

Charged for a new router

This month my TalkTalk Wi-Fi Hub stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks and attempted firmware upgrade, a support technician finally agreed the router was defe...

Lawright by First Timer
  • 437 Views
  • 1 replies
  • 0 like

Triple Charged.

Hey there! Long story short I was having to use my mobile data to pay my outstanding bill due to me being a dummy and forgetting to pay. After many unsuccessful attempts due to bad signal, I finally managed to get my payment through. But upon closer ...

Reec3 by First Timer
  • 468 Views
  • 2 replies
  • 0 like

My account

Can I speak with a person rather than a robot to discuss my payment plan as costs have risen and I was not made aware of the increase.

limit my price inceases or i'm off

Account number: ** removed ** If you ever charge me 1 penny more than £20 per month, I will leave without any penalty after my contract ends on April 11th The ball is in your court so maybe phone me and offer a better deal than say the YOUFIBRE - 150...

£50 voucher.

I switched to a new contract last month and was told that I would receive a £50 voucher. Please can you advise as to how I can apply for this. Thanks, Steve Chadwick

Overcharged

Told monthly charge for my tv hub would be £28.50,on 09/02, by Phumelele, I have screenshot the message in case a problem arose, I was charged £37.32 on 09/02, can you tell me why I was overcharged please.

mosie1 by First Timer
  • 871 Views
  • 7 replies
  • 0 like

Cost Increase/ Bad Signal

Hi,I've just received an email about the incoming costs increase. Although I appreciate that costs have gone up for you, I think there also needs to be some understanding that costs have gone up for me too.Our signal has never been great upstairs, wh...

Cancel upgrade

HiI was looking at upgrades for my mum. I clicked on "upgrade now" because I wanted to see the prices. I didn't think it would just upgrade. Unfortunately, this has now been processed as an upgrade. As her contract doesn't end until July, there is a ...

Kayte1 by First Timer
  • 343 Views
  • 1 replies
  • 0 like

Direct Debit

I have closed my Bank Account with Barclays and is in the process of setting up a new bank account. As soon as I set up my new account hopefully with in the next week I will advise you the details to enable you to re-set my direct debit. regret any i...

CMP No: 603318 TalkTalk's Refusal to address a complaint

Is there anyone on board with TalkTalk that has any integrity left at all. I've received three text messages to my mobile phone from TalkTalk. The first message was sent on Friday, 01 February stating I would received a phone call to address my compl...

Loret1 by First Timer
  • 561 Views
  • 3 replies
  • 2 like

Returning box

Hi I received my new talk talk box I have been in and out of hospital I’ve put everything in the bag but there’s no free return label could you please send me another one OR email me a QR so I can get this sent back please