This month my TalkTalk Wi-Fi Hub stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks and attempted firmware upgrade, a support technician finally agreed the router was defective. He arranged for a new router to be sent to me, and told me I should return the faulty one or else I would be charged for it.
I duly received a replacement router and returned the faulty one. The new router worked fine, and my broadband and wi-fi services were quickly back to normal.
I've just noticed on my May bill I was charged £30.00 plus £9.95 delivery for the new router.
I was given no indication I would have to pay for the replacement, and I've always assumed the use of a (serviceable) router provided by TalkTalk is covered within the broadband package and monthly charge.
Surely this is a mistake, and I'm owed a refund?
