close my account

[raphaelomogun]

I have been contacting talk talk to close my account. Let it be know that I will not contact u guys again.. And if you like, keep on billing me u morons... I will not pay a single dime.... Below is the email i have received twice from ur *stupid* noreply@talktalk.co.uk email address...

Dear Mr Omogun,

Thank you for your recent contact to TalkTalk.

During this conversation it was noted that you requested for your services with us to be disconnected.

I am sorry to hear that we may be losing you as a customer, however, regrettably during our contact we did not have the opportunity to action this request for you and it is important to understand that your account will not be cancelled until contact is made by you to complete this action.

Until this is completed, we will continue to bill you for the service.

We would also like to kindly advise you that cancellation of the Direct Debit instruction cannot be considered as a request to disconnect the account.

Before the service and Direct Debit are cancelled it is a regulatory requirement for TalkTalk to cover key information with you. This ensures that important detail is provided regarding the disconnection of the service, and that you are fully informed of any potential charges that may be billed to your account upon the service ending.

If this is not completed, bills will continue to be generated and if no payment is then made, these non-payments may be reported on your credit file.

Finally, if there is anything we can help support you with to retain you as a valued customer then please let us know and we will be more than happy to help.

You can contact us to discuss the disconnection of your account by calling and speaking to one of our Retentions team on 0345 172 0088.

Kind regards,

Your TalkTalk Team

[raphaelomogun]

Thanks, I will really appreciate this. I can be contacted through my email address attached to my account. Thanks for helping me out..

[Gliwmaeden2]

I'll move this to the billing section for you, @raphaelomogun.

However, you should have got ahead with this before leaving the country. 

Ts&Cs make it clear, as do the instructions for cancellation, that notice is needed. The bills will just keep  coming  / debt collectors if you don't sort this out.

[raphaelomogun]

I told them I have left the UK and that it cost a fortune to call from Nigeria. I have gone through the verification process and i already used 20k Naira to call. I will not be calling again because it is not cheap. I have put a request for a cancellation already and if you guys process it, then it's fine if not, then ur luck.

I called for a cancellation and the stupid agent was asking if i had any relative that needed the internet service and wasted my call units. I have called and I have called. If you can send me an email to send my request fine.. Otherwise, we will leave it at that... I am not calling except talk talk wants to call me in Africa..

[fr8ys]

Cancellations cannot be dealt with on the forum. They can only be fine on the phone.

Staff here can check if the cancellation has been put through, but if not you will need to phone again.

Wait for staff to get back to you or you can phone.

Ask for the loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#