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Jassy99
First Timer
Private Message TalkTalk

on ‎19-04-2025 04:15 PM

Message 4 of 4

My telephone wire goes across my Neighbour's garden which is in a conservation area and has a large tree in it, the branches of which are now close to the wire perilously close to the telephone wire.  The neighbour is reluctant to cut any branches off the tree and thinks that the wire should be relocated.  I want to know if this is possible . I can't get anywhere with the chat bot.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-04-2025 09:37 AM

Message 1 of 4

Hi

 

we cannot request Openreach to take any action until this affects your service.

 

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys
Community Star
Private Message TalkTalk

on ‎19-04-2025 06:30 PM

Message 2 of 4

Looking at the BT forum entries, it appears OpenReach wait until there is an actual issue with the line before replacing it or taking any action.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎19-04-2025 05:11 PM

Message 3 of 4

Unfortunately the physical line is the responsibility of OpenReach.

 

This google search may help give you peace of mind, but ou would need to contact OpenReach for them to look into this and provide a remedy.

 

https://www.google.com/search?q=tree+interfering+with+phone+line&oq=tree+interfering+with+phone+line...

 

This link to OpenReach is provided within the AI article.

 

https://www.openreach.com/help-and-support/damage-health-and-safety

 

Hope this helps you.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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