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Jassy99
First Timer
Private Message TalkTalk

on ‎19-04-2025 04:15 PM

Message 4 of 4

My telephone wire goes across my Neighbour's garden which is in a conservation area and has a large tree in it, the branches of which are now close to the wire perilously close to the telephone wire.  The neighbour is reluctant to cut any branches off the tree and thinks that the wire should be relocated.  I want to know if this is possible . I can't get anywhere with the chat bot.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-04-2025 09:37 AM

Message 1 of 4

Hi

 

we cannot request Openreach to take any action until this affects your service.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys
Community Star
Private Message TalkTalk

on ‎19-04-2025 06:30 PM

Message 2 of 4

Looking at the BT forum entries, it appears OpenReach wait until there is an actual issue with the line before replacing it or taking any action.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎19-04-2025 05:11 PM

Message 3 of 4

Unfortunately the physical line is the responsibility of OpenReach.

 

This google search may help give you peace of mind, but ou would need to contact OpenReach for them to look into this and provide a remedy.

 

https://www.google.com/search?q=tree+interfering+with+phone+line&oq=tree+interfering+with+phone+line...

 

This link to OpenReach is provided within the AI article.

 

https://www.openreach.com/help-and-support/damage-health-and-safety

 

Hope this helps you.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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