Hi,
I've just received an email about the incoming costs increase. Although I appreciate that costs have gone up for you, I think there also needs to be some understanding that costs have gone up for me too.
Our signal has never been great upstairs, which I have raised with your teams a couple of times over the years.
As a compromise to the increase costs put to me, I would like to ask if you could help me improve the signal for our house. Maybe something like a second Eero device would help?
If no compromise can be made, then we may have to look elsewhere as I'm sure we could find another service with fair costs and a decent signal throughout the whole house.
Kind regards,
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