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Cancel upgrade

First Timer
Private Message TalkTalk
Message 2 of 2


I was looking at upgrades for my mum. I clicked on "upgrade now" because I wanted to see the prices. I didn't think it would just upgrade. Unfortunately, this has now been processed as an upgrade. As her contract doesn't end until July, there is a charge of £30. She doesn't actually want this upgrade. I can't find a way to cancel it. Could anyone please help? Thank you. 


Community Star
Private Message TalkTalk
Message 1 of 2

There's usually a phone number displayed to call to cancel an unintentional upgrade. However, if you didn't take a note then call the normal contact number from Monday after 9am and ask for cancellations.


 When to contact TalkTalk? - select and scroll to see contact availability times


Landline calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.


Mobile calls to Customer Services on 0203 441 555. Text Relay Service is 18001 then 0345 172 0088.

GondolaCommunity Star 2017-2024

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