Moving this to the billing section, @RogerFrench, as it has nothing to do with email issues.
On the billing board, you should see a notice from Talktalk staff about the issue with recent Shell Direct Debit payments.
Customers are required to make a one off card payment if Talktalk could not process the DD in time.
If you have already paid, check that Talktalk has recorded the one-off payment.
Call 03451 720088 or use Chat and speak to the Shell Migration team.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
