Moving this to the billing section, @RogerFrench, as it has nothing to do with email issues.
On the billing board, you should see a notice from Talktalk staff about the issue with recent Shell Direct Debit payments.
Customers are required to make a one off card payment if Talktalk could not process the DD in time.
If you have already paid, check that Talktalk has recorded the one-off payment.
Call 03451 720088 or use Chat and speak to the Shell Migration team.
Gliwmaeden2, a fellow customer.
