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Bill access

Will-B
Newbie
Private Message TalkTalk

5 hours ago

Message 2 of 2

I receive an email from 'yourbill@billing.talktalk.co.uk', click on 'View your bill' and log in but I only get a 'loading' icon.  The same happens if I try to access my bill from my account.  Why?

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

4 hours ago

Message 1 of 2

What device/browser are you trying to access the bill on. If it is Windows, try the Opera browser, if a Mac try Safari. Try another device to see if this will resolve the issues. I have seen numerous people suffering from this & it is usually an issue with their browser. There are other things you can try, including:-

 

  1. Clear the browser's cache & when trying again, allow all cookies on TalkTalk sites
  2. Disable any adblockers from running on TalkTalk sites
  3. Make sure pop ups are allowed in the browser.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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