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Bill access

Will-B
First Timer
Private Message TalkTalk

on ‎23-12-2024 12:41 PM

Message 2 of 2

I receive an email from 'yourbill@billing.talktalk.co.uk', click on 'View your bill' and log in but I only get a 'loading' icon.  The same happens if I try to access my bill from my account.  Why?

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎23-12-2024 12:51 PM

Message 1 of 2

What device/browser are you trying to access the bill on. If it is Windows, try the Opera browser, if a Mac try Safari. Try another device to see if this will resolve the issues. I have seen numerous people suffering from this & it is usually an issue with their browser. There are other things you can try, including:-

 

  1. Clear the browser's cache & when trying again, allow all cookies on TalkTalk sites
  2. Disable any adblockers from running on TalkTalk sites
  3. Make sure pop ups are allowed in the browser.
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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