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Overcharged

mosie1
First Timer
Private Message TalkTalk
Message 3 of 3

Told monthly charge for my tv hub would be £28.50,on 09/02, by Phumelele, I have screenshot the message in case a problem arose, I was charged £37.32 on 09/02, can you tell me why I was overcharged please.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi mosie1

 

Your bill will be itemized, but it will be because the renewal was made on the day of the bill production, you latest bill will have reversals for the advance charges. 

 

Regards

Gondola
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @mosie1 

 

If this is your first bill then there will be a whole month charge plus a part month charge for the period up to the billing date. Your first bill

 

Now as this is not an email service issue I'll move the topic to the Billing forum for a TalkTalk Support follow up.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

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