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Forum Posts

Eligible for compensation?

Hello, I was recently with a total loss of service from 13.04.25-24.04.25 due to an issue with the lines underground outside my house.After reading up on auto-compensation and discussing this with someone on the TalkTalk chat whilst I was out of serv...

Jolie1 by Team Player
  • 95 Views
  • 1 replies
  • 0 like

Compensation

Good morning,I have been promised compensation via online chat, for a delay in my service, when it was upgraded. I can't remember the exact amount, but it was quoted at £6.10 per day but I'm sure you will see this in your records. I'm still awaiting ...

Compensation claim

Hello, I have been trying to claim compensation for when my connection was delayed when switching to full fibre back in February.I have spoken to many different members of your customer services teams over the last couple of months regarding this and...

Matmxh by Participant
  • 453 Views
  • 13 replies
  • 0 like

Compensation Claim

I have been trying to claim compensation for the first month of joining Talk Talk when I had no internet connection at all. I have spoken to two members of your customer services teams regarding this and both times after eight hours of chat, I have b...

Delayed Compensation

Hi, I ordered Full Fibre 900 with VOIP on the 19th Sept 24, the service finally went live on the 5th March 25. When I enquired via on line chat on the 11th Feb for a installation / go live update I was informed within the conversation I would receive...

genx1b by First Timer
  • 237 Views
  • 3 replies
  • 0 like

Engineer Charge

Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...

Auto Compensation

Hi, I have a long thread under Full Fibre entitled 'Full Fibre Nonsense'. https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-nonsense/m-p/3106737#M38596 I was without internet for around 7 weeks. I already had full fibre installed by City Fibr...

rayd8or1 by Participant
  • 330 Views
  • 3 replies
  • 0 like

Talk talk owe me 300 compensation

I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.

Compensation for no broadband

Hi,I lost my broadband connection on the 28th December 2024 and it wasn't restored until the 23rd Jan 2025 when I fitted a replacement router.I was told there would be automatic compensation for loss of service and that it would be refunded 30 days a...

AndyTrav by First Timer
  • 557 Views
  • 5 replies
  • 0 like

Compensation claim

Hi, so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from...

Number84 by Chatterbox
  • 259 Views
  • 2 replies
  • 0 like

Requesting information on a credit note .

Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...

Automatic compensation scheme?

I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made. According to OFCOM, I should be automatically compensated for th...

Welcome Voucher

I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...

Final Bill

i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...

sh4nt1 by First Timer
  • 859 Views
  • 6 replies
  • 1 like

I shouldn't have been charged for an engineer visit

My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...

saltyd by Popular Poster
  • 1476 Views
  • 14 replies
  • 0 like

No phone since Sunday

Can I confirm that although I've been having problems since reported on Thursday and could not realistically use the telephone. Since Sunday, as reported, when my router stopped working I have been without telephone and until I purchased a 3rd Party ...

Credit

Hello I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.To date nothing has been paid in to my account.Could someone please advise? Thanks

TT wrong added account charges - still causing disruption

I usually pay manually using my card. However in November I was spam called by TT (TalkTalk) and told I'd get £5 off if I set one up. I duly set one up and then in early December, 10 days before due, I 1. cancelled the DD and 2. Extended by payment d...

Service disconnected in error 15 days ago.

3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...

Trying to sort out unexpected 77% bill increase!

Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...

hawaye by Conversation Starter
  • 834 Views
  • 3 replies
  • 0 like

No internet for 2 weeks - Someone please help

Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...

Autilomatic compensation not received

We had no internet between 16/07/2024 and 05/08/2024. I previously raised a complaint about communications during that time and I was assured that there would be automatic compensation as per the scheme specified. It's now been over a month since the...

MaxEn by First Timer
  • 453 Views
  • 1 replies
  • 0 like