Billing

Talk talk owe me 300 compensation

I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.

Compensation for no broadband

Hi,I lost my broadband connection on the 28th December 2024 and it wasn't restored until the 23rd Jan 2025 when I fitted a replacement router.I was told there would be automatic compensation for loss of service and that it would be refunded 30 days a...

Compensation claim

Hi, so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from...

Requesting information on a credit note .

Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...

Automatic compensation scheme?

I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made. According to OFCOM, I should be automatically compensated for th...

Almost a month with no service, wrong information and now extra charges

In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...

Welcome Voucher

I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...

Final Bill

i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...

I shouldn't have been charged for an engineer visit

My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...

No phone since Sunday

Can I confirm that although I've been having problems since reported on Thursday and could not realistically use the telephone. Since Sunday, as reported, when my router stopped working I have been without telephone and until I purchased a 3rd Party ...

Credit

Hello I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.To date nothing has been paid in to my account.Could someone please advise? Thanks

TT wrong added account charges - still causing disruption

I usually pay manually using my card. However in November I was spam called by TT (TalkTalk) and told I'd get £5 off if I set one up. I duly set one up and then in early December, 10 days before due, I 1. cancelled the DD and 2. Extended by payment d...

Service disconnected in error 15 days ago.

3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...

URGENT Card payment taken twice

I can't afford to have paid twice and can't find any way of contacting you to discuss!!

Trying to sort out unexpected 77% bill increase!

Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...

No internet for 2 weeks - Someone please help

Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...

Autilomatic compensation not received

We had no internet between 16/07/2024 and 05/08/2024. I previously raised a complaint about communications during that time and I was assured that there would be automatic compensation as per the scheme specified. It's now been over a month since the...

Charged an admin fee for late card payment. Card details are all correct

Card details are all correct. I received an email about change of company collecting the card payment. Payment went through as normal in July, but when I checked August payment had not been taken I made a manual card payment as soon as I noticed. I h...

attempting a refund

why is it so bl##dy difficult to a refund from these sh#tehawks?

How long do i need to wait for compensation

After losing broadband for 14days a couple of months ago, my complaint was eventually resolved. I was informed last Friday (6/9/24) I would get compensation as per Offcom rules and also a months free internet. It appears from my account the 1 month h...

£104 bill!!!!!

Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...

Customer not service

Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...

Talktalk sales scam

I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...

No connection since 10th may at my property and now a ridiculous bill

Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...

Trying to talk to customer services

I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??

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