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Hi I had no landline and slow, or no internet service from 20th November until 2nd December 2025, when the Openreach engineer cleared the fault. Fault report number REP 16230522.I was originally charged £75.00 in error for engineer visit, which has s...
I had a bill issued on 11th September 2025, where I was charged incorrectly for an engineer visit - after the engineer confirmed that it was not my fault and it was either an issue with TalkTalk's infrastructure or with their router. Spoke to TalkTal...
Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take". A day or 2 goes past and my internet cuts out in th...
Hello, I was down from broadband for 4 days and spent lots of time (understatement!) online and on the phone trying to resolve the issue. It was a fault at the exchange, but I had to hang around for a home appointment initiallyI was told credit would...
My phone line was down for about three weeks. Stolen copper apparently! It was restored on 22nd October. Should I not have received my automatic compensation by now. Any help would be great. Thanks
Hi, I had an email 9 days ago, stating my compensation for total loss of service has been credited to my account and will show within 48 hours. It still isn't on there 9 days later. I was wondering if someone could look into this for me? Thanks
I was told the voucher offered for signing up to talktalk broadband would be issued after 120 days, it has now been more than double that time and I’ve had absolutely no updates, giftcloud useless and passed me onto talktalk. Hoping someone could adv...
Hello, I was recently with a total loss of service from 13.04.25-24.04.25 due to an issue with the lines underground outside my house.After reading up on auto-compensation and discussing this with someone on the TalkTalk chat whilst I was out of serv...
Good morning,I have been promised compensation via online chat, for a delay in my service, when it was upgraded. I can't remember the exact amount, but it was quoted at £6.10 per day but I'm sure you will see this in your records. I'm still awaiting ...
Hello, I have been trying to claim compensation for when my connection was delayed when switching to full fibre back in February.I have spoken to many different members of your customer services teams over the last couple of months regarding this and...
I have been trying to claim compensation for the first month of joining Talk Talk when I had no internet connection at all. I have spoken to two members of your customer services teams regarding this and both times after eight hours of chat, I have b...
Hi, I ordered Full Fibre 900 with VOIP on the 19th Sept 24, the service finally went live on the 5th March 25. When I enquired via on line chat on the 11th Feb for a installation / go live update I was informed within the conversation I would receive...
Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...
Hi, I have a long thread under Full Fibre entitled 'Full Fibre Nonsense'. https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-nonsense/m-p/3106737#M38596 I was without internet for around 7 weeks. I already had full fibre installed by City Fibr...
I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.
Hi,I lost my broadband connection on the 28th December 2024 and it wasn't restored until the 23rd Jan 2025 when I fitted a replacement router.I was told there would be automatic compensation for loss of service and that it would be refunded 30 days a...
Hi, so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from...
Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...
I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made. According to OFCOM, I should be automatically compensated for th...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Can I confirm that although I've been having problems since reported on Thursday and could not realistically use the telephone. Since Sunday, as reported, when my router stopped working I have been without telephone and until I purchased a 3rd Party ...
Hello I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.To date nothing has been paid in to my account.Could someone please advise? Thanks