HI we're sorry but we've not been able to take the Direct Debit for your latest bill. We’re investigating this as a matter of urgency and will update you as soon as we can. Please ignore any message from us regarding a fee, you will not be charged an...
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
I received an email from Talk Talk saying that my direct debit has failed and that I would be charged £12.50 extra and must pay up immediately. This is Talk Talk's fault because they did not manage the migration from Shell Energy correctly. I had bee...
Can anyone clarify if I will get automatic compensation of £30.46 per missed appointment added to my account for 2 City Fibre engineer booked appointments both missed appointments by non attendance by engineers please?
Hi, I recently had a moving in my address and I'm kind of confused about my bill that just sent to me. In the charges for the new address, there's a "Fibre 65" at £33.00 while previously it's always £30.16 while I didn't change my plan at all. Also, ...
Due to problem with router had no WiFi for one week, I understand I should be getting compensation for this outage , how do I go about ensuring I receive compensation.
Hello please can you look into my account . I have been having recurrent connectivity problems over 2 years . You will see I have commented when the internet has gone down . Over the last 3 days we haven’t had internet all afternoon, reconnected at 7...
Hello there, I was told to start my own thread - so here it is! I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been me...
Hi, I have been advised to open a topic about auto compensation for my landline fault. I was without my home landline from 01/04/24 until 17/04/24. A new cable was replaced outside my house. Kind regards theoldvic.
Hello hope you can help . I’ve been advised to drop a note on here so hopefully you will be able to help . I have raised a discussion topic about not getting internet in hot weather . This has been a persistent problem over 2 years . We have had engi...
Hi.Back in the beginning of April my internet went down for 2 weeks. When the issue was resolved I asked about compensation, seeing I had no internet for 2 weeks. Like many other customers I was fobbed off with the Auto Comp garbage. Its now gone pas...
Hi.My internet was down for two weeks and i was in contact with talktalk (TT) chat for the whole time, so they knew I had issues with my internet. When the issue was rectified I asked about getting compensated. I was told that Compensation is done au...
Hello, i am still waiting for the auto compensation due to late start of service, my service was supposet to start on 13 October 2023 and went live on 22 March 2024, all the way through when i was checking on the progress the customer service represe...
Hi, my activation date was 27th of march on theory but it took ages to solve the connection problem and this morning an engineer fixed the issue. So, I got my internet more than 3 weeks after the promised date. I am asking for a compensation and an a...
Hello, I'm still waiting for a installation delay compensation from TalkTalk. Matthew from the complaints team has confirmed to me on 6-Mar-2024 via Chat the following: "I have check and can confirm you are due prov delay auto comp from 21/12/23 - 06...
Good Morning I have just had a notification from my bank advising I am overdrawn as Talk Talk have attempted to take my Direct Debit today despite the payment date on my Account being the 30th of each month. I have tried to find an email to contact s...
I have constantly complained about outage and 1mb download speeds, they do nothing and just tell me it my end, when nothing has changed at our end since the day we set up with them over 15 yrs ago. It is there end but they never admit this but yet yo...
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Hi,I was without service for a period of time and had a missed engineer appointment. Having looking into it I thought I’d have fallen into the automatic compensation category, apparently not.live chat is unable to help as if texting and every issue I...
Hi I was told to leave a thing here about compensation. I had some delays getting my Wi-Fi up and running between you guys and Openreach but all sorted now. I was advised a few weeks ago that they would sort some kind of compensation out for the trou...
I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in? I have...
Since July 2023 TalkTalk have been billing me £16 / month for Unlimited UK Calls Boost. I never requested this boost. I do not even have a phone at this address and have never even used a phone ever on this account. Further, it appears impossible to ...