Compensation for internet outage
Due to problem with router had no WiFi for one week, I understand I should be getting compensation for this outage , how do I go about ensuring I receive compensation.
Forum Posts
Compensation
Hello please can you look into my account . I have been having recurrent connectivity problems over 2 years . You will see I have commented when the internet has gone down . Over the last 3 days we haven’t had internet all afternoon, reconnected at 7...
Gift voucher offer after deciding to stay with TalkTalk
Hello there, I was told to start my own thread - so here it is! I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been me...
Auto Compensation
Hi, I have been advised to open a topic about auto compensation for my landline fault. I was without my home landline from 01/04/24 until 17/04/24. A new cable was replaced outside my house. Kind regards theoldvic.
Compensation due to no service
Hello hope you can help . I’ve been advised to drop a note on here so hopefully you will be able to help . I have raised a discussion topic about not getting internet in hot weather . This has been a persistent problem over 2 years . We have had engi...
Auto Comp
Hi.Back in the beginning of April my internet went down for 2 weeks. When the issue was resolved I asked about compensation, seeing I had no internet for 2 weeks. Like many other customers I was fobbed off with the Auto Comp garbage. Its now gone pas...
Auto Compensation
Hi.My internet was down for two weeks and i was in contact with talktalk (TT) chat for the whole time, so they knew I had issues with my internet. When the issue was rectified I asked about getting compensated. I was told that Compensation is done au...
Auto Compensation
Hello, i am still waiting for the auto compensation due to late start of service, my service was supposet to start on 13 October 2023 and went live on 22 March 2024, all the way through when i was checking on the progress the customer service represe...
Billing date adjustment
Hi, my activation date was 27th of march on theory but it took ages to solve the connection problem and this morning an engineer fixed the issue. So, I got my internet more than 3 weeks after the promised date. I am asking for a compensation and an a...
Auto compensation delay
Hello, I'm still waiting for a installation delay compensation from TalkTalk. Matthew from the complaints team has confirmed to me on 6-Mar-2024 via Chat the following: "I have check and can confirm you are due prov delay auto comp from 21/12/23 - 06...
Direct Debit Payment - taken early by Talk Talk!!
Good Morning I have just had a notification from my bank advising I am overdrawn as Talk Talk have attempted to take my Direct Debit today despite the payment date on my Account being the 30th of each month. I have tried to find an email to contact s...
Having to pay when the service doesn't provide what it guarantees
I have constantly complained about outage and 1mb download speeds, they do nothing and just tell me it my end, when nothing has changed at our end since the day we set up with them over 15 yrs ago. It is there end but they never admit this but yet yo...
TalkTalk attempting to wrongfully charge £75 for engineers visit
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Compensation
Hi,I was without service for a period of time and had a missed engineer appointment. Having looking into it I thought I’d have fallen into the automatic compensation category, apparently not.live chat is unable to help as if texting and every issue I...
Compensation
Hi I was told to leave a thing here about compensation. I had some delays getting my Wi-Fi up and running between you guys and Openreach but all sorted now. I was advised a few weeks ago that they would sort some kind of compensation out for the trou...
Account Credit
I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in? I have...
TalkTalk extortion - Unlimited Calls Boost added and billed for without permission-and not removable
Since July 2023 TalkTalk have been billing me £16 / month for Unlimited UK Calls Boost. I never requested this boost. I do not even have a phone at this address and have never even used a phone ever on this account. Further, it appears impossible to ...
No Compensation
Was totally without service from 26 November to 14 December last year and was promised compensation for the loss of service as well as a £35 good will payment.To date - nothing received.Any idea when this will be credited.
CHARGED COMMUNITY ADMIN FEE
My contract went to up £33 without my knowledge or consent so I got in touch and was offered the exact same package I have now for £28. But now as well as my £28 I’ve been charged a £30 admin fee???? I was never informed of this fee, if I wanted a lo...
Automatic compensation not received
We had no internet from 11/10/23 to 25/10/23 inclusive due to TalkTalk thinking we had upgraded to full fibre when we hadn't, then cutting off our copper line. Multiple advisors told me over the phone that we would get automatic compensation within 3...
Not received autocompensation for loss of service
I had a total loss of service starting on Friday 6th October, and the issue was resolved on Sunday 15th October. I was informed the length of time with no service meant that I would be entitled to some compensation. I was made aware that there would ...
compensation
Hi All, My apologies if this is posted in the wrong area or not relevant to the community but I am really struggling with talktalk live chat service and resolving my issues. I am new and running out of ideas. I lost connection to my copper line broad...
Supposed free upgrade to Full Fibre and Digital voice cost me £30
End of September TalkTalk inform me they are upgrading my Broadband and Phone service to a new Full Fibre connection. They inform me that it is a free upgrade and that there will be no change to my contract, my monthly bill or telephone number.So why...
Auto Compensation amount query
Hi,I received a text on Saturday 18th November advising of a credit of £130.62 added to my account for the delay in fixing a repair issue, no broadband service. This amount equates to 14days loss of service when in fact it was a much longer period 20...
FREE FTTP UPGRADE ISN'T FREE.....
I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...