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Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...
I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made. According to OFCOM, I should be automatically compensated for th...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Can I confirm that although I've been having problems since reported on Thursday and could not realistically use the telephone. Since Sunday, as reported, when my router stopped working I have been without telephone and until I purchased a 3rd Party ...
Hello I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.To date nothing has been paid in to my account.Could someone please advise? Thanks
I usually pay manually using my card. However in November I was spam called by TT (TalkTalk) and told I'd get £5 off if I set one up. I duly set one up and then in early December, 10 days before due, I 1. cancelled the DD and 2. Extended by payment d...
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...
We had no internet between 16/07/2024 and 05/08/2024. I previously raised a complaint about communications during that time and I was assured that there would be automatic compensation as per the scheme specified. It's now been over a month since the...
Card details are all correct. I received an email about change of company collecting the card payment. Payment went through as normal in July, but when I checked August payment had not been taken I made a manual card payment as soon as I noticed. I h...
why is it so bl##dy difficult to a refund from these sh#tehawks?
After losing broadband for 14days a couple of months ago, my complaint was eventually resolved. I was informed last Friday (6/9/24) I would get compensation as per Offcom rules and also a months free internet. It appears from my account the 1 month h...
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
I received an email from Talk Talk saying that my direct debit has failed and that I would be charged £12.50 extra and must pay up immediately. This is Talk Talk's fault because they did not manage the migration from Shell Energy correctly. I had bee...
Can anyone clarify if I will get automatic compensation of £30.46 per missed appointment added to my account for 2 City Fibre engineer booked appointments both missed appointments by non attendance by engineers please?
Hi, I recently had a moving in my address and I'm kind of confused about my bill that just sent to me. In the charges for the new address, there's a "Fibre 65" at £33.00 while previously it's always £30.16 while I didn't change my plan at all. Also, ...