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Hello, I was recently with a total loss of service from 13.04.25-24.04.25 due to an issue with the lines underground outside my house.After reading up on auto-compensation and discussing this with someone on the TalkTalk chat whilst I was out of serv...
Good morning,I have been promised compensation via online chat, for a delay in my service, when it was upgraded. I can't remember the exact amount, but it was quoted at £6.10 per day but I'm sure you will see this in your records. I'm still awaiting ...
Hello, I have been trying to claim compensation for when my connection was delayed when switching to full fibre back in February.I have spoken to many different members of your customer services teams over the last couple of months regarding this and...
I have been trying to claim compensation for the first month of joining Talk Talk when I had no internet connection at all. I have spoken to two members of your customer services teams regarding this and both times after eight hours of chat, I have b...
Hi, I ordered Full Fibre 900 with VOIP on the 19th Sept 24, the service finally went live on the 5th March 25. When I enquired via on line chat on the 11th Feb for a installation / go live update I was informed within the conversation I would receive...
Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...
Hi, I have a long thread under Full Fibre entitled 'Full Fibre Nonsense'. https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-nonsense/m-p/3106737#M38596 I was without internet for around 7 weeks. I already had full fibre installed by City Fibr...
I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.
Hi,I lost my broadband connection on the 28th December 2024 and it wasn't restored until the 23rd Jan 2025 when I fitted a replacement router.I was told there would be automatic compensation for loss of service and that it would be refunded 30 days a...
Hi, so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from...
Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...
I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made. According to OFCOM, I should be automatically compensated for th...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Can I confirm that although I've been having problems since reported on Thursday and could not realistically use the telephone. Since Sunday, as reported, when my router stopped working I have been without telephone and until I purchased a 3rd Party ...
Hello I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.To date nothing has been paid in to my account.Could someone please advise? Thanks
I usually pay manually using my card. However in November I was spam called by TT (TalkTalk) and told I'd get £5 off if I set one up. I duly set one up and then in early December, 10 days before due, I 1. cancelled the DD and 2. Extended by payment d...
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...
We had no internet between 16/07/2024 and 05/08/2024. I previously raised a complaint about communications during that time and I was assured that there would be automatic compensation as per the scheme specified. It's now been over a month since the...
Card details are all correct. I received an email about change of company collecting the card payment. Payment went through as normal in July, but when I checked August payment had not been taken I made a manual card payment as soon as I noticed. I h...