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Forum Posts

Where is my voucher?

Renewed my broadband contract on 24th March 2022 with the promise of a £50 shopping voucher which I would receive by email within 60 days. 60 days later no voucher so I called. On the phone for over 30mins, told it would be sent to me in the next 30 ...

Rach172 by Sightseer
  • 126 Views
  • 6 replies
  • 1 like

Credit not applied to latest bill

Recently had a long lasting issue with my landline which meant various engineer visits and a months or so with no line and slow broadbandDuring this time I received two notifications, via text and email, that two credits of £25 each would be placed a...

CPF123 by Participant
  • 132 Views
  • 5 replies
  • 0 like

Charged for Engineer visit

I have just received my monthly bill, and to my surprise I have been charged an additional £65 for an engineer visit to my home. I wish to dispute this charge for the following reasons: The monthly bill states ‘you have been charged an additional fee...

geecoul by Popular Poster
  • 92 Views
  • 2 replies
  • 0 like

Automatic Compensation following loss of service not received

On the 25th March I reported to TalkTalk that my telephone line had gone down two days later my broadband also went off, following an investigation by Openreach it was revealed that a dig was needed to repair the fault. The fault was finally repaired...

ajmay by Chatterbox
  • 112 Views
  • 3 replies
  • 0 like

porting number to another company

i am wanting to port my number to another company but talktalk keep stopping the porting procedure because they say there is an address problem. I went onto my account and printed my bill and gave that to the new company who have tried twice using th...

trilock by Chat Champion
  • 339 Views
  • 16 replies
  • 1 like

Talk Talk transparency of deals problem

So I get an email telling me my pricing is going up all of £2.37 which isn't much to most people but in the current climate we are in, I think crap it must be across the board. So I check the deals and currently there's a massively cheap deal going o...

Amazon Voucher for £130

Hey there.I understand that the wait for said voucher is usually 45 days but I have yet to recieve any information about the process of said voucher.It's been about 3 weeks or more and I'm just wondering if anyone can tell me the situation regarding ...

Setto by Team Player
  • 198 Views
  • 5 replies
  • 0 like

No Compensation second bill

Hi could you help me the hole streets phone lines were down from the 14th to the 23 April paid the bill in full now the next bill is the same and it been over 3o days since they fixed phone lines could you please help me

juney5 by Popular Poster
  • 112 Views
  • 3 replies
  • 0 like

Timing of automatic compensation

I had no landline service for 15 days and I'm a vulnerable customer. It was fixed last Wednesday and today I have received my monthly bill but there is no compensation included. Please can you let me know when I will receive compensation?

birdsong by Team Player
  • 134 Views
  • 3 replies
  • 0 like

Not received my Amazon Echo Doth 4th Gen voucher after 37 days

Hi, I have got in touch with TalkTalk with no luck, I want the voucher code for the item as promised when renewing, I feel that this was a trick to lure customers to renew since we have to chase up to get to a resolution, while being promised to get ...

KhilBas by First Timer
  • 154 Views
  • 4 replies
  • 0 like

Ofcom automatic compensation failure

HiHad a complete loss of service between 17th Feb and 24th Feb 2022.Engineer was booked on 18th Feb and failed to turn up. Engineer then arrived on Saturday 19th Feb. Problem was resolved on 24th Feb when issue at exchange was corrected.I contacted T...

Automatic Compensation - FAILED

Attn: ArneI have been advised by your colleague Debbie to contact you here re: my posting on the forum entitled: Re: No DSL connection - My Talktalk is still not connecting 24hr after installation.After a week without any broadband finally a "real" O...

uk69gb by Popular Poster
  • 123 Views
  • 1 replies
  • 0 like

Absolutely outraged

Just when I thought TalkTalk customer service could not possibly get any worse, you have reached new depths. Following hours of webchat with customer service automatons following a completely unnecessary visit from a TalkTalk engineer, to which I did...

Total Loss of Service Compensation not paid

17th Feb total loss of service fault reported. Received email & SMS confirmation. 3rd March fault fixed, again received email & SMS confirmation.Date reported17/02/2022: Fault reference number REP-10971325 . Openreach Reference number for the damage ...

Debyred by Popular Poster
  • 179 Views
  • 3 replies
  • 0 like

Need to cancel booster and get refund

We are being billed for broadband booster. £5/month. I can't find any way to cancel this on the website and no way to talk/chat/email anyone from support. We get approx 19 meg download and were promised 60 to 70 if we paid for the booster. Turns out,...

tkmax by Popular Poster
  • 303 Views
  • 8 replies
  • 0 like

Contract did not renew

Got an email though at the end of Feb telling me my contract was up(on 19th March) and gave me a link to renew for another 18 months at £23.50 in the email. Early March I used that link and renewed my contract. The message came up on screen thanking ...

emu83 by Team Player
  • 115 Views
  • 1 replies
  • 0 like

Compensation Credit

Hi, Still waiting for auto compensation due to having no internet or telephone for 2 weeks before xmas Can you help please ?

KScott55 by First Timer
  • 75 Views
  • 1 replies
  • 0 like

Missing Voucher

Like many other posters I was persuaded to sign up due to the offer of a £75 voucher. I have still not heard anything about it

Alexa voucher

I renewed my contract way back in January and as part of that I should have recieved a Alexa echo dot hub?, now I checked emails and spam daily and absolutely nothing has arrived. Can you tell me when I'm likely to expect this

Amazon voucher after renewal

Hi, another amazon voucher post! I have been expecting an amazon voucher email. I had cancelled and gone with a rival, until I got a great deal to tempt me back... Part of that was the decent amazon voucher. How long does it take for the confirmation...

Elthor by First Timer
  • 207 Views
  • 4 replies
  • 3 like

Leaving due to another price rise

Doi have the right to leave my contract, that is due up in July 2022, early as i have just had another email telling me that the price is going up AGAIN, due to the CPI, so it is rising another £2.09 a month. Initially i took out the service on a 2 y...

Compensation

I lost TalkTalk broadband access on 16/1/22 and didn’t get back online until 21/1/22, due to the complete failure of the supplied router. I had to wait for a new one to be sent out, which didn’t happen immediately as tech support initially blamed my ...

RussKC by Chatterbox
  • 322 Views
  • 2 replies
  • 0 like

Credit not received!

I've not received a credit against my bill as promised for when a engineer didn't show up!!

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