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Automatic compensation scheme?

Clem-Fandango
Participant
Private Message TalkTalk

on ‎27-01-2025 08:27 PM

Message 4 of 4

I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made.

 

According to OFCOM, I should be automatically compensated for the last 7 days of the outage plus the missed appointment. 

 

I’ve just had my TalkTalk bill which shows the normal monthly amount. Any idea if there’s a lead time for crediting my account with the compensation? I spent many hours navigating the various “customer support services” a couple of weeks ago – I shouldn’t have to endure more of that to get what should be automatic. 

Grateful for any advice. 

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to Clem-Fandango

on ‎27-01-2025 08:47 PM

Message 1 of 4

No worries. If you need to follow up after that just post back here. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Clem-Fandango
Participant
Private Message TalkTalk

on ‎27-01-2025 08:40 PM

Message 2 of 4

@ferguson, thank you! I’ll keep an eye out for the next bill.

ferguson
Community Star
Private Message TalkTalk

on ‎27-01-2025 08:35 PM

Message 3 of 4

There is a lead in time of 30 days once the fault has been resolved and this will generally mean a whole billing cycle has to pass, have a look here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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