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Can someone please explain this --------My monthly price is £34.00 for fibre 65.A week or so ago i had the "free" upgrade to full fibre.Today i get an email informing me that my next bill will be for £63.94.No explanation as to why the HUGE rise in c...
For some time, I have had various dropouts on my internet connection on the router. I have complained here and to the Support page (which proves hard to find and they take forever to answer).Yesterday, I was fitting a repeater and, for the first time...
Hi If necessary my previous: Loss of connection (“provisioning issue”) Would appreciate TT responding to my outstanding queries regarding billing and total loss of service compensation as that thread has gone cold, perhaps outside the scope of TT sta...
HiOn 10/09/23 I reported the inability to make or receive calls on my landline. This link refers https://community.talktalk.co.uk/t5/Home-Phone/Loss-of-landline/m-p/2991131#M155494. The line was eventually reinstated on 21/09/23, 8 days excluding wee...
Am I entitled to compensation and how do I sort it? My phone went down on 7 August and then my broadband went down on 17 August. Both were restored on 24 August. I have received no email or text and I thought I would have been notified. Ta
I spoke to your Live Chat agent on 05/09/2023 regarding auto compensation. I was promised the auto compensation will be added to my account within 30 days of my service going live. It has been 30 days and I have checked my account and the auto compen...
Hi I was wondering if anyone knows what the deal is with getting a refund from Talk talk is. Last Fri I applied for refund via compensation I was given for 7 missed appointments for tech to come. Over 5 mth period. I had to have 7 days off work (x2 I...
We were without broadband for eleven days at the end of May. I was expecting that the promised compensation would be credited to my account within 30 days. I was told this when they called to confirm that our service was working again. I tried sendin...
For over two months my internet connection has been rubbish with frequent outages, two engineer visits to my property and ~8 fault reports; speeds dropped from 12 Mbps to 7 Mbps (drop of 40% performance - not good!). On the following chat it was agre...
I had an active account with Talk Talk which I cancelled a few months ago. Not wanting any issue with rogue payments I wanted to cancel by direct debit so no money would leak from my accountBefore I did this on 13/5 i went to online chat and asked if...
Hello creating the topic per PM received from Debbie-TalkTalk i had loss of service from 27apr till 5may. I actually got it fixed only after suggestion posted on community here to turn off wall openreach device (with eero router) for 30minutes and tu...
I was told during an online chat that my account would receive a month’s credit within 24 hours for problems with my phone and Internet. That was 48 hours ago but still it isn’t showing. Please can this be checked out for me. Thanks
Hello, I have two queries: 1) The retentions/loyalty team promised me a £40 voucher at renewal, around a month ago. I have seen no sign of it - can I request that please2) My upgrade to Fibre 150 didn't go smoothly and I was left without service. Can...
So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...
My Full Fibre 500 service went down on 27th January 2023. I reported it to Talktalk on 28th January and the service was eventually restored (alter multiple frustrating webchat with advisors) on 17th February 2023. I have been patiently waiting since ...
I lost phone & broadband service from 07/03 - 28/03, Open Reach resolved in street cabinet. I used the line test tool on day 1, which then showed a 'fault - in progress' in my account for weeks. I understand automatic compensation is paid from Day 3 ...
I can’t get any help on the phone to customer service, what has happened is that I ordered fibre broadband last September, I had to cancel a few days ago after months of false installation dates and messages telling lies! I was patient but eventually...
Hi, According to Talktalk's site there should be compensation for delays to the start of your service. If you're on Cityfibre like I am the site says we need to ask for compensation rather than it being automatic. So I am asking for someone to please...
I have several times contacted TalkTalk concerning compensation for my 7-day loss of service in January 2023 due to a faulty router, on each occasion I have been promised that action is being taken but to date, I have received no verbal or written co...
Help please I was given a go live date of 29/12/2022 but my service didn't go live until 17/01/2023. I Was informed by the complaints team that I would receive auto compensation 30 days after I go live. This hasn't happened,. Could someone look into ...