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reddemonic · ‎05-08-2023

hi, tallktalk is charging £50 for not returning the router. the reason is i still haven't receive return bag. is the bag large and wont fit letterbox? or requires someone at home to sign? is it possible to send the return bag to different address as no one at home to sign for it? thanks

Debbie-TalkTalk · ‎07-08-2023

Hi reddemonic

Apologies for the delay. Thanks for letting us know.

Debbie

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ferguson · ‎05-08-2023

I should have added, make sure you get proof of postage and a tracking number when you do return it.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎05-08-2023

That's good to know, but let's leave it until the support team pick it up just so that they can check the position regarding the charge.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

reddemonic · ‎05-08-2023

please close this. i've called CS and they will resend the bag. cheers all

ferguson · ‎05-08-2023

It's a bag. Were you told that one had been sent?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

reddemonic · ‎05-08-2023

Hi, can you confirm its a bag and not a small box? Thanks

Gliwmaeden2 · ‎05-08-2023

Unless your letterbox can't even take a postcard, @reddemonic, there's no reason for this not to have been delivered.

Staff can check whether there is one on its way, or order one afresh for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎05-08-2023

I have moved this to the Billing section for you. The support team will be back online from Tuesday at the latest.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.