To Whom It May Concern,
I have only been a broadband customer for a short period of time (about a decade) so I shouldn't expect much.
I have connections at two separate addresses in the same town. My account has always been paid by an automatic debit to a credit card, ever since Day 1. Today, one of my addresses was disconnected. When contacting customer support (ha!), I was told that the problem was one involving Open Reach and I was e-mailed a link to Open Reach. Upon viewing my account online, there is a red banner at the top telling me that ''We have had to apply a service restriction to your TalkTalk account as you have an outstanding balance on your TalkTalk bill.'', which completely contradicts the discussion I had with customer support and the e-mailed link to Open Reach's engineers I received.
Further down the account page, it shows that the bill due on 26 July has been paid. Up on the red banner, I am advised that, should I have any problems, I should phone Customer Payment Support team on 0845 655 3528. When I phone that number, a recording tells me that this number is no longer in service.
On top of this, when I do locate a working number for TalkTalk, I am told that, in the security questions, I did not provide the appropriate bank account number, so I was told to go away. Funny, as this is the only bank account I have had since before becoming a very valued TalkTalk customer and when I look at my bank account details, it shows that TalkTalk used the Direct Debit just a few weeks ago.
It looks as though I will now have to cancel my account(s) with TalkTalk as no one is interested in a discussion.
Astounding. Absolutely unbelievable. Ten years and I am treated like a lepper.
Thank you, TalkTalk, for ten years of loyalty! You are the BEST!
