return bag

[reddemonic]

hi, tallktalk is charging £50 for not returning the router. the reason is  i still haven't receive return bag. is the bag large and wont fit letterbox? or requires someone at home to sign? is it possible to send the return bag to different address as no one at home to sign for it? thanks

[Debbie-TalkTalk]

Hi reddemonic

Apologies for the delay. Thanks for letting us know.

Debbie

[ferguson]

I should have added, make sure you get proof of postage and a tracking number when you do return it.

[ferguson]

That's good to know, but let's leave it until the support team pick it up just so that they can check the position regarding the charge.

[reddemonic]

please close this. i've called CS and they will resend the bag. cheers all

[ferguson]

It's a bag. Were you told that one had been sent? 

[reddemonic]

Hi, can you confirm its a bag and not a small box? Thanks

[Gliwmaeden2]

Unless your letterbox can't even take a postcard, @reddemonic, there's no reason for this not to have been delivered.

Staff can check whether there is one on its way, or order one afresh for you.

[ferguson]

I have moved this to the Billing section for you. The support team will be back online from Tuesday at the latest.