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Direct debit

Jones!
First Timer
Private Message TalkTalk

on ‎31-01-2025 01:50 PM

Message 5 of 5

I have received an email from yourselves saying I have cancelled my direct debit,  but I have not 

please could you look in to this for me please 

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to Jones!

on ‎31-01-2025 03:21 PM

Message 1 of 5

Follow the link I provided and set up a new one.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Jones!
First Timer
Private Message TalkTalk

on ‎31-01-2025 03:16 PM

Message 2 of 5

what do I need to do as it’s not showing as cancelled on my bank account 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎31-01-2025 02:50 PM

Message 3 of 5

Hi @Jones! 

 

It is showing as cancelled 

 

 

There is no indication of why is it cancelled. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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fr8ys
Community Star
Private Message TalkTalk

on ‎31-01-2025 02:46 PM

Message 4 of 5

Hi,

 

You can check this within My Account and if it has been deleted for some reason set it up again following the links 

 

Details can be found here.

 

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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