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Jones! · ‎31-01-2025

I have received an email from yourselves saying I have cancelled my direct debit, but I have not

please could you look in to this for me please

fr8ys · ‎31-01-2025

Follow the link I provided and set up a new one.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Jones! · ‎31-01-2025

what do I need to do as it’s not showing as cancelled on my bank account

Arne-TalkTalk · ‎31-01-2025

Hi @Jones!

It is showing as cancelled

There is no indication of why is it cancelled.

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fr8ys · ‎31-01-2025

Hi,

You can check this within My Account and if it has been deleted for some reason set it up again following the links

Details can be found here.

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Your Account

Direct debit