Setting up a direct debit is the easiest, most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date. If you'd prefer not to set up a direct debit that's fine, there's plenty of other ways to pay your bill. For more details see below.
Still getting Paper bills? If you're still receiving paper bills, we'd like to make you aware that from September your bill payment will be due 10 calendar days after your bill date but don’t worry, if the new date isn't suitable, you can always change your payment due date.
The easiest way to set up a Direct Debit is by using My Account - just select the Manage Payment Method option, click the button to update Direct Debit details and enter your bank account details. However, if you would prefer to set up your Direct Debit by post, follow these steps:
PO Box 675
Once set up, all charges including packages and calls will be deducted from your account automatically, normally within 7 days of your bill date. Please note that there will be a charge if the payment is refused by your bank. We'll always try to collect your payment at a similar time each month however the date your payment is collected may vary by a few days but you'll be given three working days notice from receiving your bill to collecting payment.
You can update your direct debit details by completing the online direct debit form in my account. Or if you'd prefer, just follow the directions below:
If the new direct debit details are in a different name to the one we have on file, you can download our direct debit mandate, fill it out, send it back and we will do the rest.
To make a credit or debit card payment through your TalkTalk account:
If you have a Direct Debit set up with TalkTalk and you make a one-off payment online within 3 working days of the Direct Debit due date, the Direct Debit will be taken in addition to the one-off payment. If this applies to you, a notification will be displayed on the first step in the card payment process. The card details are not stored in any way. As part of Financial Services Authority (FSA) regulations and Payment Card Industry (PCI) compliance we are not allowed to store any card details.
Paying over the phone is one of our easiest methods to pay your bill. It only takes a minute and calls are free from your TalkTalk phone. Calls from non-TalkTalk lines charged at 3ppm plus your phone company's access charge. Before you call us make sure that you have the following details on hand:
Once you've gathered the information you need call us on - 0345 172 0040
If you don't wish to pay by direct debit, our recurring card payment option allows you to set up your credit or debit card so that your payment can be taken automatically each month.
You can set up and manage your recurring card payment on the manage payment method page in My Account. You can get to this page by following the steps below:
The changes will take a few minutes to take effect. Once complete you'll see a confirmation screen showing your payment method has been updated
You can pay your bill using your bank's online or telephone banking service, or at your local branch. You'll need to follow the instructions provided by your bank to set up a transfer to the following TalkTalk bank account:
|TalkTalk Bank Details|
|Account name||TalkTalk Telecom|
Please ensure you enter your TalkTalk account number as the reference number. You can find this on your most recent TalkTalk bill or in My Account. Bank payments take up to 7 working days to complete.
No, you can pay as much or as little as you want. So if you want to spread your payments out over the month, that's not a problem. Just make sure that you have paid enough to cover your bill by the due date.
No, if you wish to make cash payments using a bank transfer, it will not affect your existing payment method.
If paying with cash suits you best, you can do this at any Paypoint, Payzone or Post Office outlet. All you need is a payment key fob, which we will provide. To request your key fob contact us, we will arrange for two to be sent. These should arrive within 2 - 3 weeks. For more information about using your key fob see below:
If you want to pay by cheque, please send it to the following address:
The cheque must be made payable to TalkTalk Telecom. Please write your TalkTalk account number and/or landline telephone number on the back of the cheque, and be sure to include the remittance slip that can be found at the bottom of your bill. This will make it easier for us to allocate the cheque payment and will avoid missing a payment. A cheque payment can take up to 14 calendar days to complete.
If you require a VAT invoice you first need to be registered for paper billing. If you are currently signed up for online billing you can change your bill method in My Account. Please note that there is a charge for paper billing.
Once you are signed up for paper billing just Contact Us and we will arrange for VAT invoices to be sent out in future. We are unable to send out a VAT invoice for a bill that has already been produced.
Want to change your payment date? You can change your payment date in my account, check out Change your payment date for more information.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
New: See how your connection is performing.
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088