Setting up a Direct Debit is the most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date.
It's really easy to set up and manage a Direct Debit in My Account. Here's how to do it:
- Go to Manage payment method in My Account
- Select the update Direct Debit button
- Enter or amend your bank details, then select Update details to save your changes
If the new Direct Debit details are in a different name to the one registered to your account, you can download and fill out our Direct Debit mandate, send it to us and we'll do the rest.
Once set up, all charges including packages and calls will be automatically taken from your account, normally within 7 days of your bill date. Please note that there will be a charge if the payment is refused by your bank. Your payment will be taken on or immediately after your payment due date which can be found on your bill or in My Account.
We'll give you at least 3 working days' notice before we collect your payment after you've received your bill and if your payment date doesn't work for you, don't worry, you can always change your payment due date in My Account.
Due to a change in supplier, we will be unable to take recurring card payments until later in the year. If you usually pay by this method, you may either create a Direct Debit or make a manual card payment in My Account. We apologise for any inconvenience caused.
The easiest way to make a secure one-time payment is online through My Account.
- Go to the Bills and payments page in My Account
- Select Make a card payment
- Enter your payment amount and Continue
- Fill in your card details and Submit your payment
Important: If you have a Direct Debit set up and you make any one-off payments within 3 working days of the Direct Debit due date, the Direct Debit payment will still be taken in addition to your one-off payment. We'll let you know if this applies to you in the first step of the online card payment process.
We also offer a range of alternative payment options which may be more convenient for you.
| Payment method | How to pay |
|---|---|
| Pay over the phone | Call our dedicated 24 hour payment line on 0345 172 0040. Be sure to have the following details to hand:
|
| Bank transfer | If you're paying by bank transfer please enter your TalkTalk account number as the payment reference. You can find this in My Account and your latest bill. Use the following bank details: Account name - TalkTalk Account number - 61299565 Sort code - 40-02-50 |
| Pay by cash | It's really easy to pay by cash, with your printed bill:
|
| Pay by cheque | Make your cheque payable to TalkTalk Telecom and write your TalkTalk account number or landline telephone number on the back of the cheque. Be sure to include the remittance slip at the bottom of your bill so we can process your payment correctly. Then send your cheque to the following address: TalkTalk Group PO Box 1522 Northampton NN1 9HF |
Managing your household bills during these uncertain times can be difficult and we're here to help you find a solution. Take a look at payment support for information and advice around what to do if you're struggling to pay your bill.
You'll have been asked to provide details for your Direct Debit while setting up the TalkTalk PLUS app. If you need to update your direct debit details:
- Head to the More tab in the TalkTalk PLUS app (If you're on your phone, the link below will take you straight there)
- Select Payment details
- Select Change my payment details
- Enter your new payment details and press Submit to save your changes
App shortcuts
Scan the QR code or select the link below to load the More tab in the TalkTalk PLUS app.
Once set up, all charges will be automatically taken from your account, normally within 7 days of your bill due date. Please note that there will be a charge if the payment is refused by your bank. Your payment will be taken on or immediately after your payment due date which can be found on the Bills tab in the TalkTalk PLUS app.
We'll give you at least 3 working days' notice before we collect your payment after you've received your bill and if your payment date doesn't work for you, don't worry, you can always change your payment due date in the app.
Struggling to pay your bill?
Managing your household bills during these uncertain times can be difficult and we're here to help you find a solution. Take a look at payment support for information and advice around what to do if you're struggling to pay your bill.
Need to speak to someone?
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
Sorry this article didn't help...
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
Still need help?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options