Yes, I've had this problem since the middle of last year. I contacted Customer Services who told me I needed to contact Technical Support and supplied a link. However I can't load Live Chat - it just goes on "Loading" forever without getting anywhere, the same as when I try to access my bills. Another problem I have is that the e-mail I receive each month telling me that my bill will be debited in a few days is supposed to have a box with a link to My Account and other services but the box is just blank. That's been going on for longer than a year. Iain
