ISSUES WITH ONE TOUCH SWITCHING AND STILL BEING BILLED

[AndyB88]

Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching.  This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running.  On the morning of the switch (19/12/24) the TT connection was down and I connected the Vodafone equipment which was setup including new broadband landline number.  

However I am and still being billed by TT.  I have raised this via the chat facility and subsequently raising complaint CMP-815678 and 3 further emails to the ‘Heretohelp’ email.  However so far I have not been able to get my account closed and final bill issued and hopefully refund for the money paid to TT since 19/12/24. 

There have been a number of recent posts for the same issue (eg as below).  Which have been resolved via the community who facilitate the closure of the TT accounts. 

https://community.talktalk.co.uk/t5/Billing/One-touch-switching-saga/td-p/3079914

Please can you help? 

Thanks 

[Arne-TalkTalk]

I will ask the bill team to pick this up to stop the charge

[AndyB88]

That’s great, thank you.  However does that mean I will be charged for the period 19/12/24 to 19/1/25 approx £57? I am already paying Vodafone and TT connection ceased/was switched over by Openreach on 19/12/24? 

[Arne-TalkTalk]

Hi AndyB88

It appears that the cancellation (switch order) is due to complete on the 19th Jan 25. 

I have asked the provisioning team to progress this ASAP.