I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working)
I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new provider) would handle the cancellation directly.
New providers service went live 12/11 and I have contacted talktalk several times to close my account.
Today I was told they can’t close it as Vodafone have a switch request on the account - I told them I have switched already and it’s live. Talk talk say they can’t do anything with my account and I will continue getting billed until Vodafone remove the request.
Vodafone claim that the switch has happened and talk talk need to close the account. From what I understand, Vodafone are responsible for completing the switch but clearly something has gone wrong.
How is it not possible as the customer to ask talk talk to remove the request and close my account??
Vodafone are saying the ONLY way they can cancel it is to cancel my whole contract, which will leave me without broadband.
